Ifdelayed privacy policy

Ifdelayed views data privacy as a fundamental component of doing business. This policy, together with our Terms and Conditions and Cookie Policy, sets out the approach that we, Ifdelayed AB, take to the collection and handling of any such information and applies to all websites and other services operated by us (the “Ifdelayed Services”).

By using the Ifdelayed Services you are deemed to agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any queries. In the event of any changes to our approach, we will update this policy and post the latest version on this page – please check back regularly to ensure you remain up to date.

We adhere to a minimal collection policy to only collect what we absolutely need to deliver the service. 


Ifdelayed’s data protection policy is based on the following data protection principles:


The users of the website who likes to benefit from our services and submit information to us may be asked to provide personal data in order for Ifdelayed to operate and improve our business and services. We primarily collect personal data such as names, date of birth, addresses, e-mail addresses, telephone numbers, passport/ID, national identification numbers; (i) to help customers pursue their rights according to EC  Regulation 261/2004 or any other applicable air passenger rights regulation, when their flights have been delayed, cancelled or overbooked; (ii) inform travelers, free of charge, by e-mail about air passenger rights, flight data, airport data and other air traffic related services of relevance. This is the core activity of Ifdelayed as a business. This means that the initial process consist of collecting personal data to determine whether the claim is eligible. If the claim is assessed as viable Ifdelayed contacts the air carrier on behalf of the customer, and if it is deemed necessary help the customer to pursue legal action, all in the interest of the customer. We may also collect applicant’s physical address when applying for a position.

Furthermore we collect personal data for other purposes such as statistics, administration and communication, IT and security administration, physical security, authentication and authorization systems, support systems, collaboration of internal projects and organizational teams and activities. We will process personal data only to the extent required for a specified, explicit and legitimate purpose or for a purpose required by law in places where we operate.

Ifdelayed purchases flight data from third parties, e.g. information on delayed or cancelled flights within a given time etc. This information is non-private data, which we combine with the private data submitted by our customers. This is only used to notify customers about eligible claims and claim filing purposes in order to collect potential compensation on behalf of our customers.

We will use personal data for the purpose it is collected, and keep the data only for as long as it is necessary for that purpose. We may retain the customer’s information for as long as the customer’s account is active or as needed to provide services, comply with our legal obligations or any of the purposes listed above. Access to personal data is strictly limited to personnel of Ifdelayed and its controlled subsidiaries and affiliates who have appropriate authorization and a clear business need for the data. 


In order to protect your personal data against unauthorized access, modification or destruction we store your personal data securely. Personal data means any information that may be related to an identified or identifiable natural person (the “data subject”). Personal data includes all types of information that is direct or indirect (that is, used in conjunction with other data) referable to the data subject, such as names, date of birth, addresses, e-mail addresses, telephone numbers etc.

The data protection officer (DPO) is responsible for the implementation of our data protection policy, which is intrinsically linked to the privacy statement. The DPO is ensuring compliance on a daily basis and is involved in all issues related to the protection of personal data. Ifdelayed is to be considered the data controller and will determine the purposes and means of the processing of personal data submitted and collected online.


Ifdelayed uses cookies. A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Our cookies do not contain information that can identify persons. We use both session and persistent cookies on our website. If you do not wish to accept cookies, your web browser can be set to automatically deny the storage of cookies or to inform you each time a website requests permission to store a cookie. Previously stored cookies can also be deleted via the web browser. Visit the web browser’s help pages for more information. If you want more information, please read our Cookie Policy in full.


We will process personal data securely, apply and maintain appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.


Ifdelayed will not lease, sell, or share personal data about you with other people or non-affiliated companies, but only deliver products or services you have required, except under the following circumstances, (i) Ifdelayed will share personal data if this is requested by a court of law or if it is necessary in order to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. (ii) Ifdelayed will share data in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations Ifdelayed Terms and Conditions or as otherwise required by law. Ifdelayed limits access to your personal data to Ifdelayed employees or contractors under secrecy agreement and will use personal data only to provide the services to you or in order to do their jobs.


Your information is available to you in your account where you can see the data we have stored about you. You may also request information on any registered personally identifiable information about you. Your information is available to you in your account where you can see the data we have stored about you and make corrections yourself. You may also contact us if you want to correct any entered or collected information or request erasure or restriction of processing of any information we have collected, at any time.


Ifdelayed may at any given time update this policy. You can review the latest version at the Ifdelayed web site here.


 If you have any questions around the collection of personally identifiable information, you are welcome to contact us.

Ifdelayed AB,

Box 7550

103 93 Stockholm, Sweden

or send an email.

0200 - 883 883