Listed: the best and the worst airlines in the world
The Travel magazine has listed the best airlines in the world and the ones you should really reconsider flying with.
Here’s a list of airlines to avoid according to The Travel:
Avianca was founded nearly a century ago in 1919, making this one of the oldest airlines in existence. Headquartered in Colombia, this airline’s history has played a significant role in its decline over the years.
Nearly three decades ago two major incidents led to the public’s loss of trust in Avianca with an airplane crash on its way to NYC after it ran out of fuel and another plane going down after takeoff because of an explosive on board. The airline could never recover.
Today, it gets low marks in most categories including being on time, the customer service and their ability to answer to general complaints. The airline has even had several issues with employee protests over labor disputes and unfair practices.
Vueling Airlines is Spain’s second largest because of its incredibly affordable prices which keep customers coming back. But passengers have a history of complaining about the airline’s service and general lack of amenities. Sometimes the cost of a low ticket is worth the hassle, but other times, a bad experience makes you question your desire to save some serious coin.
Their low grade on service even extended to the world famous soccer athlete Lionel Messi who, according to the Daily Mail, was issued an apology by the airline after they falsely claimed they could not expand their airport services because the star had imposed a no-fly zone over his mansion in Spain. This definitely wasn’t a good look for an airline looking to gain customers trust when it comes to their passenger service.
The airline’s name is certainly unique and even off-putting to some, but it changed the way it was known to customers after being known formerly as Channel Express. Bad name notwithstanding, Jet2.com Airlines, based out of the United Kingdom, offers some of the cheapest flights in the world specializing in vacation destinations.
These low cost flights often means their ability to provide a best in class service or process customer claims is nearly nonexistent. If there aren’t any bad experiences, then the price of the ticket is worth it, but if there are any issues to be resolved, skimping on the costs is going to be a huge nightmare as the airline has a history of taking forever to get them resolved, if at all.
Jet Airways isn’t necessarily considered one of the outright terrible airlines of the world, but for such a major aviation company, it is really average across the board. Based in India out of Mumbai, Jet Airways has consistently received fairly underwhelming marks in the quality of service they provide and their on-time performance.
The airline services 66 destinations and is considered the second largest in the country, but has been in financial ruin for years, further hurting its ability to improve its standing in the industry.
Ireland’s massive airline, Ryanair, operates in nearly forty countries and services over a hundred million passengers yearly. Ryanair gets some pretty great marks when it comes to their flights being on time, but where it fails to meet customer expectations are the costs for just about anything other than the ticket.
With affordable prices to board, they tend to make up the money by charging passengers for just about anything you would expect to be free including the ability to select your own seat and any luggage you’re bringing with you. That means having to pay for your carry-on as well!
Easyjet’s success comes from its absurdly cheap prices for plane tickets. Passengers from thirty one different countries are willing to risk the terrible claim processing by the airline because of the pricing.
This is another example of the payoff being great if everything goes smoothly. But if there’s even a single glitch in your flight experience, Easyjet passengers shouldn’t expect for it to be remedied as the airline has some of the worst scores in the industry.
PAKISTAN INTERNATIONAL AIRLINE
Often considered one of the worst airlines the world, coming in toward the bottom of several airline rankings, Pakistan International Airline gets low marks across most major categories.
On time performance and service quality are below average while their ability to fix customer issues is some of the worst in the industry. It also ranks low in safety as there was a recent plane crash only two years ago in 2016 when 47 people perished. Emergency landings have been more common than what is standard.
The only thing keeping WOW Air in the air are dirt cheap airline prices which can get down to unheard of levels. Despite the airline’s name, hoping to wow customers, it does anything but with some of the lowest marks in the industry across every metric. With problems plaguing the airline in flight delays, cancellations, poor customer service and things like lost luggage, WOW Air is simply considered one of the worst airlines in the world, often seen as the one at the absolute bottom.
Here’s a list of the 5 best airlines in the world according to The Travel:
5: DELTA AIR LINES
Delta Airlines, based in Atlanta, Georgia, one of the busiest airports in the world, makes our list as their ability to respond to customer complaints is highly efficient and effective.
With high scores in lack of complaints, cancelled flights, on time flights and being very pet friendly, Delta joins other massive airlines that are able to overcome size with quality. Although Delta has often been criticized for higher than average prices for tickets, customers can count on reliability when it comes to their overall service.
4: ALASKA AIRLINES
Although Alaska Airlines is named after the state of Alaska, oddly enough, it’s based out of Seattle, Washington, where its headquarters reside. The highest ranked US based airline on our list is small, with only 118 total destinations served, but puts much of their attention to customer satisfaction with perfect scores in complaints, leg room, complimentary amenities and entertainment options.
With very little negative feedback, Alaska Airlines will continue to be ranked ahead of the pack in the US as long as it sticks to its highly successful business model.
3: QATAR AIRWAYS
Headquartered in the country of Qatar, the airline operates in more than 150 destinations across the world with flights going to every continent with the exception of Antarctica, of course. Qatar Airways has consistently been ranked in the top three for a decade now, earning marks in every category with very little downside.
Its business class accommodations, known as QSuite are considered the best in the world with Forbes Magazine calling it a “first class experience in business class” that “sets a standard to which some airlines can only aspire”.
Simply put, Qatar is head and shoulders above the competition when it comes to service and overall airplane quality.
2: AIR NEW ZEALAND
According to Forbes, Air New Zealand has claimed the top spot as the best overall airline in the world for the past five straight years, but has to take a backseat this year, sliding back a spot. According to Forbes, Air New Zealand is among the best because it takes the cake in best premium economy seating which “won this thanks to its spacious seats, premium touches and expanding route network”.
The ticket that passengers get for economy with this airline is unlike what most get with other companies. Air New Zealand looks to move back into first place next year with even more upgrades in the works.
Worlds best airline according to The Travel magazine: SINGAPORE AIRLINES
Claiming the top spot as the world’s best airline is Singapore Airlines with best in class service in every metric within the industry. Among the best in flight cabin crew service, economy class, and business class, Singapore Airlines is all about their service. It takes the top spot in overall best first class because of its new line of first class suites it recently introduced last year which essentially makes first class passengers feel like real life royalty with unmatched service and amenities in the industry.