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Traveling with popular airlines

What happens if I miss a flight connection on purpose?

The airline doesn’t have to compensate you if you are responsible for missing your connecting flight. All they can do is help you in re-booking your new flight although they are not obliged to do so.

It’s worth letting your airline know about the situation because it’s possible that they would decide to cancel the rest of your itinerary if they think you have abandoned your flight.


Should I find an alternative flight after a missed connection myself?

The airline must get you on the first available flight to your final destination if the airline is responsible for you missing your connection. The best thing to do is to speak to airline staff and let them arrange your new flight.

There might be cases when an airline won’t find you a substitute flight, then you can book it on your own. Keep the receipt of the alternative flight if you decide to choose this option. The airline is must reimburse your ticket or the difference between the price of the original flight and the new ticket, if the latter is more expensive.

Better make sure that the airline staff knows you missed your connection, and that you’re purchasing a new flight ticket if you decide to buy an alternative flight on your own. This is important so that the airline staff would not register you as a ‘no-show’ which may eliminate all your rights to missed connection compensation and refund.


How can I avoid missing a connecting flight?

You should leave early to have more time between flights in order to make sure you don’t miss your connecting flight.

However, the problem is that airlines often leave a short pause for passengers to connect between flights, so it’s not always possible to get to the connecting flight with time to spare.

You should make sure you will have enough time between connecting flights on your own when booking your ticket. So make sure you have enough time and make adjustments to your booking if necessary. You will need a minimum of 45 minutes to get on a connecting flight at most airports. You can search for the recommended minimum time online and add on time if you think it’s necessary.

You may answer these helpful questions when considering if your flight’s layover time is sufficient:

Will you have to go through customs?

Will your connecting flights be in different terminals?

What transport would you need when changing terminals?

Will your connecting flight be the last one that day?

Will your connecting flight be on a different airline?

If your layover time is between 45 minutes to an hour, it means you will have little time for your connection, so don’t waste your time on phone calls or shopping.


What if I get a higher or lower class seat on the alternative flight?

If the airline offers you an alternative flight and you get a higher class seat, you don’t have to pay additionally. However, If the alternative flight seat offered by the airline is the lower class, you may get a 30 – 75% reimbursement of the price you paid for the ticket.

 


Full or partial refund

If you didn’t use any part of your ticket, the full cost of your ticket will be reimbursed. However, if you have already departed, you can be refunded for the unused part of your ticket. If you have already used part of your ticket, but the cancelled flight changed your original travel plan, the airline might refund the used portion of the ticket as well. The airline must also provide you with a return flight to the point you departed from, as soon as possible. According to EC 261, you must be refunded within 7 days.


Thomson Airways flight delays and cancellations

Thomson Airways (now TUI) is the world’s largest charter airline, flying to 96 destinations globally. Thomson fares well in terms of punctuality, with the chance of outright cancellation lower than most of its competitors. It’s still, however, like all airlines, subjected to some long delays.

We will strive to enforce your rights and make things fair between you and Thomson Airways. With our fast and effective online calculator you can check if you’re entitled to compensation free of charge and submit your claim online.

Your rights when delayed with Thomson Airways

  • EU law states that you can claim up to €600;
  • When the flight was delayed at least 3 hours, cancelled or overbooked;
  • Compensation is not determined by the price of the ticket;
  • Flights up to 6 years old.

Tips and Tricks when delayed with Thomson Airways

  • Establish the cause of the delay with the airline;
  • Collect data: vouchers, receipts of expenses, photos etc;
  • Make sure you receive your basic benefits and services at the airport;
  • Exchange contact information with fellow passengers.

American Airlines flight delays and cancellations

Texas-based American Airlines is the world’s largest airline. It’s vast network spans 350 airports domestically and internationally, with 50 countries reached by its operations. When flying out from the UK they subject their passengers to an above average number of both flight delays and cancellations.

If you are one of these unlucky passengers, we will help you enforce your rights and level the playing field between you and American Airlines. By using our easy, fast and free online calculator you can check your eligibility for compensation.

Your rights when delayed with American Airlines

  • You could be entitled to as much as €600 in compensation;
  • Flights dating as far back as 6 years;
  • Regardless of the ticket price;
  • When the flight was cancelled, delayed at least 3 hours or overbooked.

Tips and tricks when delayed with American Airlines

  • Establish what caused the delay directly with the airline;
  • Collect documents: photos/screenshots, receipts of expenses, vouchers etc.;
  • Be sure to claim your benefits and services while at the airport;
  • Exchange contact details with fellow passengers.

For more information, please visit https://www.aa.com/ 


Lufthansa flight delays and cancellations

Lufthansa is the largest airline in Germany, and when combined with its many subsidiaries it operates the largest fleet size in Europe. The airline has a vast network that reaches 197 worldwide destination airports. When flying out from the UK, Lufthansa suffered few lengthy delays, but cancelled a higher proportion of flights than many of its competitors in 2016.

If you’ve experienced a disruption when flying with Lufthansa, we’ll fight to uphold your right to compensation. You can easily check if your flight qualifies by making use of our free online calculator.

Your rights when delayed with Lufthansa

  • EU law states that you can claim up to €600 in compensation;
  • No matter the cost of the ticket;
  • Flights up to 6 years old could be claimable;
  • When the flight was delayed at least 3 hours, cancelled or overbooked.

Tips and tricks when delayed with Lufthansa

  • Establish what caused the delay with the airline;
  • Collect data: photos, receipts, expenses, vouchers etc.;
  • Insist on your basic benefits and services at the airport;
  • Exchange contact information with other disrupted passengers.

For more information, please visit https://www.lufthansa.com/ 


Ryanair flight delay and cancellations

Ryanair is the third largest operator for outbound flights from the UK in Europe and carried the largest amount of passengers across the continent in 2016. The low-cost airline connects over 200 airports and due to the fact that it tends to use smaller and, therefore, less busy airports, it is one of the airlines least likely to suffer disruptions. Nevertheless, delays and cancellations do happen.

We will uphold your rights and fight for your compensation with Ryanair. Use our easy, quick and free online calculator to check whether you are eligible for compensation if you have experienced disruptions with this airline.

Your rights when delayed with Ryanair

  • According to EU law you can claim up to €600 in compensation;
  • Ticket price is irrelevant;
  • Flights as old as 6 years;
  • When the flight was delayed 3 hours or more, overbooked or cancelled.

Tips and tricks when delayed with Ryanair

  • Establish the reason for the delay with the airline;
  • Exchange contact information with other passengers;
  • Collect evidence: photos,proof of expenses, vouchers etc.;
  • Insist on receiving basic benefits and services at the airport.

For more information, please visit https://www.ryanair.com/ 


EasyJet flight delays and cancellations

EasyJet currently oversees more outbound flights from the UK than any other airline in Europe. It operates between 133 destination airports across the continent. However, it’s far from being the most punctual airline, and as a result delays and cancellations occur.

We help you to enforce your rights and level the playing field between you and EasyJet. Use our simple, fast and free online calculator to check your eligibility for compensation if you have been affected by flight disruptions with this airline.

Your rights when delayed with EasyJet

  • According to EU law up to €600 in compensation;
  • Regardless of the ticket price;
  • Flights up to 6 years old;
  • When the flight was delayed at least 3 hours, cancelled or overbooked.

Tips and tricks when delayed with EasyJet

  • Confirm the reason for the delay with the airline;
  • Collect proof: photos, receipts of expenses, vouchers etc.;
  • Insist on your basic benefits and services at the airport;
  • Exchange contact information with other passengers.

For more information, please visit https://www.easyjet.com 


British Airways flight delays and cancellations

British Airways is the largest airline in the UK based on the size of its 272 strong fleet of aircraft and it operates between 183 airports. Compared to other airlines leaving the UK, it’s relatively reliable. Nevertheless, delays and cancellations do still occur.

We will help to uphold your rights and stand up to British Airways should you be subjected to a flight disruption with them. Use our free online calculator to quickly and easily check if you’re eligible for compensation.

Your rights when delayed with British Airways

  • Based on EU law you can claim up to €600 in compensation;
  • Flights up to 6 years old;
  • Regardless of the ticket price;
  • When the flight was delayed longer than 3 hours, cancelled or overbooked.

Tips and tricks when delayed with British Airways

  • Why were you delayed? Get the airline to establish this;
  • Insist on your basic benefits and services at the airport;
  • Collect proof: receipts of expenses, vouchers, photos etc.;
  • Exchange contact information with your fellow delayed passengers.

For more information, please visit https://www.britishairways.com/ 


Finnair flight delays and cancellations

Finnair is the flag carrier and largest Finnish airline with its headquarters in Vantaa. Finnair and its subsidiaries dominate both domestic and international air travel in Finland. In 2017, it transported close to 12 million passengers to over 100 European, 20 Asian, and 7 North-American destinations. At the end of 2016, the airline employed 4,937 people.

If you have been subjected to a flight disruption with Finnair, we will fight to uphold your right to be compensated. Use our free and easy to use online calculator to check if you’re eligible for compensation.

Your rights when delayed with Finnair

  • According to EU law you may be entitled to as much as €600 in compensation;
  • Ticket price is irrelevant;
  • Flights as old as 6 years may be valid;
  • When the flight was postponed at least 3 hours, overbooked or cancelled.

Tips and tricks when delayed with Finnair

  • Get the airline to confirm the reason for the delay;
  • Insist on your basic amenities and services at the airport;
  • Collect proof: screenshots/photos, receipts, vouchers etc.;
  • Exchange contact information with other disrupted travellers.

For more information, please visit https://www.finnair.com 


Air France flight delays and cancellations

Air France is the French flag carrier headquartered in Tremblay-en-France. It’s a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance. As of 2013, Air France serves 36 destinations in France and operates worldwide, scheduled passenger, and cargo services to 168 destinations in 78 countries (93 including overseas departments and territories of France) and also carried 46,803,000 passengers in 2015.

We will strive to enforce your rights and make things fair between you and Air France. With our fast and effective online calculator you can check if you’re entitled to compensation for free and submit your claim online.

Your rights when delayed with Air France

EU law states that you can claim up to €600;
When the flight was delayed at least 3 hours, cancelled or overbooked;
Compensation is not determined by the price of the ticket;
Flights up to 6 years old.

Tips and tricks when delayed with Air France

Establish the cause of the delay with the airline;
Collect data: vouchers, receipts of expenses, photos etc.;
Make sure you receive your basic benefits and services at the airport;
Exchange contact information with fellow passengers.

For more information, please visit https://www.airfrance.com 


Primera Air delays and cancellations

Primera Air is a leisure airline owned by the Primera Travel Group, an Icelandic company that consists mainly of Nordic tour operators such as Solresor, Bravo Tours, Lomamatkat, Heimsferðir and Solia. Its primary goal is to provide scheduled air travel services, and flights for tour operators and charter flights. Primera has grown at a steady pace and offers flights from Northern Europe to more than 70 destinations in the Mediterranean, Middle East, Asia, the Caribbean, and the Atlantic.

We help you to enforce your rights and level the playing field between you and Primera Air. Our user-friendly compensation calculator enables you to check if you’re eligible for compensation for free and submit your claim online directly.

Your rights when delayed with Primera Air

  • According to EU law up to €600 in compensation;
  • Compensation is not determined by the price of the ticket;
  • When the flight was delayed over 3 hours, overbooked or cancelled outright;
  • Flights dating back 6 years.

Tips and tricks when delayed with Primera Air

  • Get the reasons for delay from the airline;
  • Collect proof: pictures, vouchers, receipts of expenses etc.;
  • Ask for your basic benefits and services at the airport;
  • Talk to your fellow passengers and exchange contact details.

For more information, please visit https://primeraair.com 


Novair flight delays and cancellations

Novair is an airline headquartered in Stockholm, Sweden. It operates charter flights mainly to the Mediterranean and the Canary Islands. In the past, it also operated long-haul flights to destinations like Thailand, India, and Indonesia. Its main base and hub of operations is Stockholm-Arlanda Airport, but the airline also operates from Oslo Airport, Gardermoen.

If you are one of these unlucky passengers, we help will you to enforce your rights and level the playing field between you and Novair. By using our easy, fast and free online calculator you can check your eligibility for compensation.

Your rights when delayed with Novair

  • You could be entitled to as much as €600 in compensation;
  • Flights dating as far back as 6 years;
  • Compensation is not determined by the price of the ticket;
  • When the flight was cancelled, delayed at least 3 hours or overbooked.

Tips and tricks when delayed with Novair

  • Establish what caused the delay directly with the airline;
  • Collect documents: photos/screenshots, receipts of expenses, vouchers etc.;
  • Be sure to claim your benefits and services while at the airport;
  • Exchange contact details with fellow passengers.

Thai Airways flight delays and cancellations

Thai Airways International Public Company Limited, is the flag carrier airline of Thailand. Formed in 1988, the airline has its corporate headquarters in Bangkok and primarily operates out of Suvarnabhumi Airport. THAI is a founding member of the Star Alliance.

If you’re subjected to delays or cancellations with Thai Airways we will help you stand up for your rights. With our simple and fast online calculator you can check if you’re eligible for compensation for free and directly submit your claim with us online.

Your rights when delayed with Thai Airways

  • Under EU law up to €600 in compensation;
  • Compensation is not determined by the price of the ticket;
  • Flights as far back as 6 years;
  • If the flight was delayed at least 3 hours, overbooked or cancelled.

Tips and tricks when delayed with Thai Airways

  • Contact the airline to confirm the reason for the delay;
  • Collect proof: receipts, photos, vouchers etc.;
  • Insist on your basic rights and benefits at the airport;
  • Exchange contact details with other travellers.


For more information, please visit https://thaiairways.com 


Iberia flight delays and cancellations

Founded in 1927, Iberia is the flag carrier airline of Spain. Based in Madrid, it operates an international network of services from its main base of Madrid-Barajas Airport. Iberia Group airlines fly to over 109 destinations in 39 countries, and a further 90 destinations through code-sharing agreements with other airlines.

If you’ve experienced a disruption when flying with Iberia, we’ll fight to uphold your right to compensation. You can easily check if your flight qualifies by using our free online calculator.

Your rights when delayed with Iberia

  • EU law states that you can claim up to €600 in compensation;
  • Compensation is not determined by the price of the ticket;
  • Flights up to 6 years old could be claimable;
  • When the flight was delayed at least 3 hours, cancelled or overbooked.

Tips and tricks when delayed with Iberia

  • Establish what caused the delay with the airline;
  • Collect data: photos, receipts, expenses, vouchers etc.;
  • Insist on your basic benefits and services at the airport;
  • Exchange contact information with other disrupted passengers.

 For more information, please visit https://www.iberia.com


Emirates delays and cancellations

Emirates is an airline based in Dubai, United Arab Emirates. It’s the largest airline in the Middle East operating over 3,600 flights per week from its hub at Dubai International Airport, to more than 140 cities in 81 countries across six continents.

We strive to uphold your rights and redress the balance between you and Emirates. Get started with our online calculator to easily check if you’re eligible for compensation and submit your claim online.

  • Your rights when delayed with Emirates;
  • Up to €600 in compensation under EU Regulation (EC) No 261/2004;
  • Compensation is not determined by the price of the ticket;
  • Claim on flights as old as 6 years;
  • When the flight was cancelled, delayed at least 3 hours, or overbooked.

Tips and tricks when delayed with Emirates

  • Establish the reason for the delay with the airline;
  • Collect evidence: photos,receipts of expenses, vouchers etc.;
  • Be sure to get your basic benefits and services at the airport;
  • Exchange contact details with other passengers.

For more information, please visit https://www.emirates.com/ 


Qatar Airways delays and cancellations

Qatar is the state-owned flag carrier of Qatar. Based in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, linking over 150 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs more than 40,000 people, of whom 24,000 work directly for Qatar Airways.

We help to enforce the rights of passengers affected by disruption when flying with Qatar. Our online calculator is easy to use and allows you to check whether your flight delay or cancellation qualifies for compensation for free.

Your rights when delayed with Qatar

  • According to the Regulation (EC) No 261/2004, up to €600 in compensation;
  • Ticket price irrelevant;
  • Flights up to 6 years old;
  • When the flight was cancelled, overbooked or delayed at least 3 hours.

Tips and tricks when delayed with Qatar

  • Confirm the cause of the delay with the airline;
  • Collect relevant documentation: photos,receipts of expenses, vouchers etc.;
  • Be sure to claim the basic benefits and services on offer at the airport;
  • Exchange contact information with other affected passengers.

For more information, please visit https://www.qatarairways.com/ 


Swiss International Air Lines delays and cancellations

Swiss is the national airline of Switzerland operating scheduled services in Europe, North America, South America, Africa, and Asia using a fleet of more than 78 aircraft. Its main hub is Zurich Airport, with a focus city operation at Geneva Airport. The airline was formed after the 2001 bankruptcy of Swissair, Switzerland’s former flag carrier.

In the even of a flight disruption with Swiss, we’ll endeavour to uphold your rights. You can easily check your eligibility with our free online calculator. If your claim is valid then you can process it with us online.

Your rights when delayed with Swiss

  • Claim as much as €600 compensation according to EU law;
  • Regardless of the ticket price;
  • When the flight suffered a delay of at least 3 hours, was cancelled or overbooked;
  • Claim on flights up to 6 years old.

Tips and tricks when delayed with Swiss

  • Contact the airline to confirm the cause of the delay;
  • Insist on your basic services and benefits at the airport;
  • Collect proof: photos, vouchers, receipts of expenses etc.;
  • Exchange contact details with your fellow passengers.

For more information, please visit https://www.swiss.com/ 


Norwegian Air Shuttle flight delays and cancellations

Norwegian Air Shuttle is a Norwegian low-cost airline. It is the third largest low-cost carrier in Europe and the sixth largest low-cost airline in the world, the largest airline in Scandinavia, and the eight-largest airline in Europe in terms of passenger numbers. It offers a high-frequency domestic flight schedule within Scandinavia and Finland, and to business destinations such as London, as well as holiday destinations in the Mediterranean and the Canary Islands, transporting over 30 million people in 2016. The airline is known for its distinctive livery of white with a red nose, with portraits of distinguished Scandinavians on the tail fins of its aircraft.

If you’re subjected to delays or cancellations with Norwegian we will help you stand up for your rights. With our easy online calculator you can check if you’re eligible for compensation for free and directly submit your claim with us online.

Your rights when delayed with Norwegian Air Shuttle

  • Under EU law up to €600 in compensation;
  • Regardless of the cost of the ticket;
  • Flights as far back as 6 years ago;
  • If the flight was delayed at least 3 hours, overbooked or cancelled.

Tips and tricks when delayed with Norwegian Air Shuttle

  • Contact the airline to confirm the reason for the delay;
  • Collect evidence: receipts,photos, vouchers etc.;
  • Insist on your basic rights and benefits at the airport;
  • Exchange contact details with other passengers.

For more information, please visit https://www.norwegian.com/


Scandinavian Airlines flight delays and cancellations

Scandinavian Airlines (SAS) flies to 90 worldwide destinations, utilizing 156 aircraft, and is the national airline of Sweden, Norway and Denmark. In 2016 it cancelled an above average amount of outbound flights from the UK, although it didn’t suffer from many delays when compared to its counterparts.

If you have been subjected to a flight disruption with SAS, we will fight to uphold your right to be compensated. Try our free, easy-to-use online calculator to check if you’re eligible for compensation.

Your rights when delayed with Scandinavian Airlines

  • According to EU law you may be entitled to as much as €600 in compensation;
  • Ticket price is unimportant;
  • Flights as old as 6 years may be valid;
  • When the flight was postponed at least 3 hours, overbooked or cancelled.

Tips and tricks when delayed with Scandinavian Airlines

  • Get the airline to confirm the reason for the delay;
  • Insist on your basic amenities and services at the airport;
  • Gather proof: screenshots/photos, receipts, vouchers etc.;
  • Exchange contact information with other disrupted passengers.

For more information, please visit https://www.flysas.com/ 


KLM flight delay and cancellations

KLM is the flag carrier airline of the Netherlands. KLM is based in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is part of the Air France–KLM group, and is a member of the SkyTeam airline alliance. KLM was founded in 1919; it’s the oldest airline in the world still operating under its original name and had 35,488 employees in 2015. KLM operates scheduled passenger and cargo services to 145 destinations.

We will uphold your rights and fight for your compensation with KLM. Use our easy, quick, and free online calculator to check whether you are eligible for compensation if you have experienced disruptions with this airline.

Your rights when delayed with KLM

  • According to EU law you can claim up to €600 in compensation;
  • Ticket price is irrelevant;
  • Flights as old as 6 years;
  • When the flight was delayed 3 hours or more, overbooked or cancelled.

Tips and tricks when delayed with KLM

  • Establish the reason for the delay with the airline;
  • Exchange contact information with other passengers;
  • Collect evidence: photos, proof of expenses, vouchers etc.;
  • Insist on receiving basic benefits and services at the airport.

For more information, please visit https://www.klm.com