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Submitting claims

How to claim compensation with Ifdelayed?

We will make your claiming process simple. All you have to do is fill in a few details about your flights, explain to us what happened, and our team of experts will handle your claim. We will check your missed connection claim details and build a case for compensation. All the negotiations with the airline will be handled by us on your behalf.


How to claim compensation for an overbooked flight?

The airline must compensate you for denying you to board your flight due to overbooking it immediately. Compensation is due in addition to re-routing on an alternative flight. Don’t worry if you missed your chance to get your money at the airport. You can still file a claim with help from Ifdelayed.

Many people feel they don’t have the time or expertise to file a claim when they were denied boarding. However, Ifdelayed can make the claim process simple and fast. To start a claim for your overbooked flight, you just need to fill in a few details about your flight in the flight compensation form. You can also check your possible compensation amount by entering your flight details into our free compensation calculator.

 


How to claim compensation for a delayed flight?

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for delayed flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our delayed flight compensation calculator.


How to claim compensation for a cancelled flight?

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for cancelled flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our cancelled flight compensation calculator.


They cancelled my flight and refunded my money. Can I still claim?

As long as the airline didn’t provide you with at least a 14 days’ notice, and your flight is eligible under Regulation (EC) No 261/2004, the answer is yes. Passengers can receive both compensation and a refund.

However, to receive the refund, airlines will often ask you to sign a waiver. Some waivers include forfeiture of compensation clause, effectively making it impossible to also claim compensation. If you plan to file a claim, be sure to read the fine print on anything you sign.

Sometimes airlines offer vouchers but, more often then not, the voucher is less than the compensation amount you are entitled to. For example, if you are entitled to €600 and the airline gives you a €250 voucher to be used with that airline, you are still entitled to the remaining compensation amount of €350. You can also choose to return the voucher and ask for the full compensation amount in cash.


Do airlines always give a reason for rejecting a claim?

The response time and extent of the explanation varies from airline to airline. If the airline fails to provide you with a reason for the rejection, we treat the claim as if they did not answer at all and hand the claim over to our contract lawyers for legal assessment.

The next step is to contact the National Enforcement Body in your specific country and/or take the airline to court.


What happens when the airline is unresponsive?

If the airline doesn’t reply to us within 3 months, we hand the claim over to our contract lawyers for legal assessment. The next step is to contact the National Enforcement Body in your specific country and/or take the airline to court.


How do I submit a claim to Ifdelayed?

The easiest way to file a claim is via our claim form. It’s completely free of charge, and only takes a few minutes, and can give instant feedback as to the eligibility of your claim.

It’s very easy. Just click the Start a claim button and follow the easy steps outlined there. If you run into any difficulties, please contact our Support team.

The information we need can be categorized in the following groups:

  • Personal information (so that we know who you are and how we can reach you).
  • Flight information (such as booking reference, flight number and date of travel).
  • Documents (for us to contact the airline on your behalf we need a signed power of attorney).

We look forward to handling your claim!


How much does it cost to use Ifdelayed?

Compared to many of our competitors, we have no hidden fees and our commission is always the same at 30 % (including VAT) regardless of whether the case is taken to court. Since the beginning, our philosophy has always been “no win — no fee” meaning that we only charge you if we can get you your compensation.

Some airlines pay compensation directly to our clients. In such cases, we send an invoice to you matching the 30 % (including VAT) fee of ours. If the airline contacts you, please forward the email to us immediately as some customers have been fooled by airlines, settling for far less than they were entitled to.


My claim for compensation was declined by the airline. Can I still use Ifdelayed?

Unfortunately, airlines routinely reject claims for compensation by referring to “extraordinary circumstances”. However, our leading legal team will review rejections, and process the claim in court, if possible. Naturally, this will increase the handling time of your case but it doesn’t affect your financial risk as our philosophy is “no win — no fee”.

The easiest way to move forward is for you to contact Ifdelayed with your flight ticket details via our web form. We also request that you send over any information you received from the airline with regards to your initial claim. We then investigate if you were wrongfully denied compensation. If we feel you have a case, we take over the claim. As always, we only get paid if you get paid.


Did you get the documents I uploaded?

You can check if your documents were successfully uploaded by clicking on the link “Uploaded files” after every uploading instance.

In most cases, the files are uploaded successfully, but our system will automatically contact you and inform you about the missing documents if they are not.


Have you received the Power of Attorney that I sent?

Everyday we receive countless documents and they are all uploaded to our system. This means that we most likely received your Power of Attorney as well. If not, our team will contact you about the missing documents shortly.


I sent you a Power of Attorney, but I received another letter asking for a new one. What should I do?

As our system automatically sends out requests for missing documents, some clients will receive a reminder even though they have already sent the document. If you sent the documents less than a week before the reminder, please ignore it.

Otherwise, we encourage you to contact our team so that we can figure out why you received the new request. You can always reach us at [email protected].


My case is going to court. Do I personally need to attend any hearing?

No, as we have a Power of Attorney our legal team will take care of everything and you don’t have to do anything. Just sit back and relax as our lawyers go to work!


Why do I have to send a Power of Attorney via regular mail? I have already signed an electronic version

If the airline refuses to pay out the compensation, we hand the claim over to our contract lawyers for legal assessment.

If our lawyers decide to move forward with your claim, the court will need a Power of Attorney in the original. This means that you have to send it to us via regular mail as digital or scanned copies are not accepted and will, therefore, be rejected by the court.

Please send the signed Power of Attorney to us at the following address:

  • Ifdelayed AB.
  • Box 7550.
  • 103 93 Stockholm, Sweden.

What happens if my claim is taken to court?

Unfortunately, airlines routinely reject claims for compensation by referring to “extraordinary circumstances”. However, our leading legal team will review rejected claims and process them in court, if possible.

Naturally, this will increase the handling time of your case but it doesn’t affect your financial risk as our philosophy is “no win — no fee”.

Regarding the many costs involved in taking legal action, Ifdelayed will pay all of them (including court and attorney’s fees) and on your behalf, it does not matter if the case is won or lost, as Ifdelayed covers all the extra costs.

If successful with your claim, Ifdelayed is entitled to by the court-imposed legal costs (e.g. lawyer and administrative fees). If your claim is finally dismissed by the court, Ifdelayed will not burden you with legal costs and also pay the for the opponent’s imposed legal costs on your behalf.

Read more about this in our Terms and Conditions.


During my delay, I was offered food, drinks and/or accommodation by the airline. Am I still entitled to compensation?

In the event of a long delay, the airline is required to offer its passengers care which includes food, beverages, and/or hotel accommodation (if applicable, including transportation to the hotel) and communication facilities.

This is irrespective of the entitlement to compensation which is based on the time passengers lose when they are delayed. So if you received vouchers from the airline to buy refreshments or meals at the airport, it doesn’t mean you’re no longer entitled to receive financial compensation.

However, if the airline offered you vouchers or a discount to be used on an entirely new trip at some point in the future, accepting this could mean you waive your rights to further compensation in some cases.


How can I check the status of my claim?

You can check the status of your claim in the user area. When there is new information or update regarding your claim, we will inform you immediately via email. If you haven’t heard from us, rest assured that your claim handler is continuously communicating with the airline to get you the compensation you are entitled to.

Response times vary from airline to airline and seasonal changes impact the response times as well.

You can feel safe in knowing that your claim has our fullest attention and that we will keep you up to date with new information.


My type of flight disruption isn’t listed on the website. Can I claim compensation?

Under EU Regulation (EC) No 261/2004, flight delay, cancellation, and denied boarding are covered.

If you had a different kind of flight disruption, you can contact your airline or Ifdelayed. Furthermore, there is always the possibility to seek compensation from your credit card/insurance companies as most air travellers have some kind of coverage.


How long does it take to process a flight claim?

The time it takes to process the claim depends on many factors, such as airline’s willingness to pay out the compensation, the complexity of the claim, and so on. Even though we try to make the claiming process as short as possible, it involves some third parties with whom we coordinate, such as airlines and aviation authorities. Some process and respond quickly, but others take a bit more time to respond. Nevertheless, we push them to respond as soon as possible.

Also, the claims volume might be much higher during busy holiday seasons. In some cases the payment from the airline can take up to 30 — 45 business days after the airline accepted the claim. The faster you start your claim, the faster you will receive your compensation.


I was denied boarding. Can I claim denied boarding compensation?

If you were denied boarding due to an overbooked flight, you can claim compensation and will receive it. However, if you were denied boarding due to a reason that was under your control, such as being late at the boarding gate, missing correct travel documents, or security-related matters, you can’t receive compensation as denied boarding was your fault.

However, you can still try contacting the airline and explaining your case if you think that you have a serious reason why you were denied boarding the and airline might at least offer you vouchers, discounts or other forms of compensation, but they are not obligated to pay.


My friends also applied for flight compensation for the same flight as I and they’ve already received it. Why haven’t I received mine yet?

Don’t worry. Although we handle claims in the order they were filed, the airline might work in their own order, and that may result in a situation like this. We work continuously on your claim and strive to get you your compensation as soon as possible. You will hear from us as soon we have an update.


Why did the airline reject my claim saying that the flight was delayed or cancelled due to severe weather conditions, even though the weather was nice?

It might seem confusing that a flight delay or cancellation occurred when the weather seemed good at the departure airport. However, bad weather conditions can occur all along the route — not just at the airport. Airlines pay serious attention to severe weather conditions and poor visibility on the flight route due to the impact on air passenger safety.

Despite airline refusal, we don’t depend on their decision and always check our independent systems if weather conditions were really bad. So we may still check if you are eligible for compensation — just fill out our claim form. Severe weather conditions are considered as “extraordinary circumstances” which are out of the airline’s control. In such cases, claims are not eligible for compensation.


How long does the claiming process for a delayed, cancelled or overbooked flight take?

This varies, but we try to get your compensation to you as soon as we can. Some airlines answer within two or three days – others answer within four to six weeks. Some never answer.

We are always catching up on claims, to push for a response from the airline. If the airline rejects your claim for flight delay, cancellation or boarding denial compensation, our lawyers will assess your claim and, if feasible, send it to the National Enforcement Body or take the airline to court. This can take from six months to more than a year.

As soon as there is new information regarding your claim, we will inform you immediately via email. You can check your claim status in the user area. If you have not heard from us regarding your flight compensation, then it’s likely that nothing has happened.


How do I claim compensation for a delayed/cancelled flight using Ifdelayed service?

The easiest way to file a flight delay/cancellation claim is via our claim form. It is completely free of charge and only takes a few minutes to do, and gives instant feedback as to the eligibility of your claim.

It’s very easy. Just click the “Start a claim” button and follow the steps outlined there. If you have any difficulty, please contact our Support team.

We will need the following information for starting your airline claim:

  • Personal information (so that we know who you are and how we can reach you).
  • Flight information (such as booking reference, flight number and date of travel).
  • Documents (for us to contact the airline on your behalf we need a signed power of attorney).

We look forward to handling your claim!


Why did the airline reduce my flight compensation by 50%?

Under EU Regulation (EC) No 261/2004, airlines can cut your flight compensation amount by half in cases when they offered you an alternative, re-routed a flight to your final destination which arrived within 2-4 hours later than your original flight (depending on the distance).

Compensation reduction depends not only on the time frame but also on flight’s distance. If the alternative flight arrived within the time frames listed in the table below, the airline has the right to cut the flight compensation by 50%:

Distance Re-routed flight arrival time:
All flights less than 1,500 km Less than 2 hours later
Flights within the EU more than 1,500 km

Flights outside the EU 1,500 km – 3,500 km

Less than 3 hours later
Flights outside the EU more than 3,500 km Less than 4 hours later

Do airlines give a reason for rejecting a flight claim in all cases?

No, airlines rarely give a reason for rejecting flight delay or cancellation claims. If the airline simply rejects the claim providing no reason for the rejection, we proceed as if they did not answer at all and hand it over to our contract lawyers for a legal assessment.


What happens if the airline wrongfully rejects my claim for flight compensation?

The airline’s statement is not the final decision. We have access to our independent systems to check any flight’s eligibility, all you have to do is fill out a claim form on our website. If we find that your flight is eligible for compensation and the carrier refuses to compensate you for your flight delay, cancellation or boarding denial, we hand it over to our contract lawyers for a legal assessment. They will find a way to make the airline pay the compensation they owe you.


Can I get both a ticket refund and flight compensation?

Yes, in theory, you can get both a refund and compensation, but there are be some exceptions. Usually, you can get a refund and compensation if your flight was cancelled and you were informed about the cancellation less than 14 days before departure, the airline offers you an alternative flight of which the time doesn’t suit you and you choose reimbursement of your flight.

The same situation might happen if you were denied boarding. However, airlines may ask you to sign an agreement which may include a waiver clause giving up your right to compensation. Thus, it’s very important to read the fine print carefully before signing. You may fill a flight claim form on our website.


How can I check the status of my delayed, cancelled or overbooked flight claim?

You can check the status of your claim in the user area. Also, when there is new information or update regarding your claim, we will inform you immediately via email. If you have not received any updates from us, please know that your claim handler is communicating with the airline to get you the compensation you are entitled to.

Don’t worry if the status of your claim remains the same for a while. Some steps take longer than others. Rest assured that we are always working with your claim.


Ifdelayed works under “no win, no fee” basis – we never charge any advanced payment even if the claim goes to court. We will take care of all the court expenses including lawyers and court fees. We will charge you only when we win your court case and we have no hidden fees and our commission is 30 % (including VAT) regardless if the case is taken to court or not.


Can I get flight compensation if I received a voucher or air miles from the airline?

It depends what kind of documents you signed at the time of your delayed, cancelled or overbooked flight. If the airline gave you vouchers or air miles and they didn’t require you to sign for them, then you might still be entitled to compensation. You can fill a flight compensation claim form on our website.

Nevertheless, it’s important to know that airlines sometimes offer vouchers or air miles along with a waiver to sign. That means that air passengers refuse their right to compensation. Furthermore, it’s also important to read all the paperwork the airline gives you to sign.