How can we help?

Premium Travel Assistance

Do you have a corporate deal?

Yes. Please contact our sales department via email at [email protected] and they will help you set everything up.


How can I cancel my membership?

To cancel your membership, please contact our customer service via email at [email protected].


Does my membership cover other people on the same booking?

No, each passenger has to have their own membership. When you purchase Premium Travel Assistance, select the number of fellow passengers that are on the same booking. Then all the passengers will be covered.


What is included in Premium Travel Assistance?

When you get Ifdelayed’s Premium Travel Assistance you get qualified counselling services, full legal assistance, and no service fees — you get to keep 100% of the compensation amount.


How much does Premium Travel Assistance cost?

We offer 4 different plans. Protecting a single flights costs €20.00. The monthly plan costs €4.99 and our annual plan is €49.00. We also offer a corporate plan for businesses and organisations for a negotiable price.


I’m a Premium member. How long does it take to process a flight claim?

All Premium members get priority service. The time it takes to process a claim depends on many factors, such as airline’s willingness to pay out the compensation, the complexity of the claim, and so on. Even though we try to make the claiming process as short as possible, it involves third parties with whom we coordinate, such as airlines and aviation authorities. Some process and respond quickly, but others take a bit more time to respond. Nevertheless, we push them to respond as soon as possible. In some cases the payment from the airline can take up to 30 — 45 business days after the airline has accepted the claim. The faster you start your claim, the faster you will receive your compensation.


I’m a Premium member and did not get compensation. Why?

Unfortunately, we are unable to win every case. Therefore, according to our no win — no fee policy, we won’t charge you for our services. Keep in mind that each case is unique and we will be happy to help you the next time your plane gets delayed, overbooked or cancelled. We are always willing to investigate what went wrong and get you the compensation you are entitled to.


How do I know if I’m entitled to compensation?

File a claim by filling out our claim form and let our claim managers investigate if you’re entitled to compensation. No extra costs or service fees.


How do I become a Premium Travel Assistance member?

Go to ifdelayed.com/premium and choose a plan that suits your needs the best and sign up. Signing up takes only a few minutes.

You can choose between 4 plans:

  • Single flight for a one time fee of €20.00;
  • Monthly for €4.99 per month;
  • Annual for €49.00 per year;
  • Corporate for a negotiable price tailored to your needs for one year.

I’m a Premium Travel Assistance member. How can I file a claim?

The easiest way to file a claim is to fill out our online claim form. It’s completely free and only takes a few minutes to do, and gives you instant feedback as to whether you are eligible for compensation. Just click the Start a claim button and follow the steps outlined there. Make sure you register the claim with the same email address you used when signing up for Ifdelayed’s Premium Travel Assistance membership. If you run into any issues, please contact our Support team at [email protected].