How can we help?

Most common questions

How to claim compensation for an overbooked flight?

The airline must compensate you for denying you to board your flight due to overbooking it immediately. Compensation is due in addition to re-routing on an alternative flight. Don’t worry if you missed your chance to get your money at the airport. You can still file a claim with help from Ifdelayed.

Many people feel they don’t have the time or expertise to file a claim when they were denied boarding. However, Ifdelayed can make the claim process simple and fast. To start a claim for your overbooked flight, you just need to fill in a few details about your flight in the flight compensation form. You can also check your possible compensation amount by entering your flight details into our free compensation calculator.

 


How arrival time is counted?

It is important to note that delayed flight compensation depends on the arrival time – not departure. In September 2014, the European Court of Justice (case) defined “arrival time” as the moment when the aircraft reached its final destination and at least one of its doors were open. This is based on the assumption that this is the moment when passengers are permitted to leave.


How to claim compensation for a delayed flight?

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for delayed flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our delayed flight compensation calculator.


For which flights can I get compensation under EC 261?

Nearly all flights in Europe are eligible for compensation. Not only EU airspace is included, however, but also Iceland, Norway, Switzerland and distant regions, such as French Guiana and Martinique, Guadeloupe and La Réunion, Saint-Martin, Madeira, the Azores, and the Canary Islands.

Your flight must begin in the EU or arrive at an EU airport, but in the latter case, the carrier must be an EU-based airline.


How to claim compensation for a cancelled flight?

The first thing you have to do is to make sure you are eligible for compensation. However, it’s often difficult to get access to flight databases, comparing your situation to similar cases, checking whether your case is protected under EU Regulation (EC) No 261/2004 etc. Unfortunately, for an individual without legal expertise or required access, this can prove quite complicated.

A better alternative is to apply for cancelled flight compensation with Ifdelayed. You will have to enter your flight details into our free compensation calculator, check what you’re entitled to and after that, we will take care of your claim. Check your flight delay compensation eligibility for free with our cancelled flight compensation calculator.


How do I submit a claim to Ifdelayed?

The easiest way to file a claim is via our claim form. It’s completely free of charge, and only takes a few minutes, and can give instant feedback as to the eligibility of your claim.

It’s very easy. Just click the Start a claim button and follow the easy steps outlined there. If you run into any difficulties, please contact our Support team.

The information we need can be categorized in the following groups:

  • Personal information (so that we know who you are and how we can reach you).
  • Flight information (such as booking reference, flight number and date of travel).
  • Documents (for us to contact the airline on your behalf we need a signed power of attorney).

We look forward to handling your claim!


How much does it cost to use Ifdelayed?

Compared to many of our competitors, we have no hidden fees and our commission is always the same at 30 % (including VAT) regardless of whether the case is taken to court. Since the beginning, our philosophy has always been “no win — no fee” meaning that we only charge you if we can get you your compensation.

Some airlines pay compensation directly to our clients. In such cases, we send an invoice to you matching the 30 % (including VAT) fee of ours. If the airline contacts you, please forward the email to us immediately as some customers have been fooled by airlines, settling for far less than they were entitled to.


Have you received the Power of Attorney that I sent?

Everyday we receive countless documents and they are all uploaded to our system. This means that we most likely received your Power of Attorney as well. If not, our team will contact you about the missing documents shortly.


I sent you a Power of Attorney, but I received another letter asking for a new one. What should I do?

As our system automatically sends out requests for missing documents, some clients will receive a reminder even though they have already sent the document. If you sent the documents less than a week before the reminder, please ignore it.

Otherwise, we encourage you to contact our team so that we can figure out why you received the new request. You can always reach us at [email protected].


The airline refused to compensate me after my flight disruption. What can I do?

If you think you’re entitled to compensation for your flight disruption, but the airline won’t do anything about it, we can probably help you.

File a claim for your flight to see if we can assist you in getting that compensation. We will take all necessary measures such as forwarding your claim to the debt collection agency or taking your case to court if the airline refuses to meet their legal obligation to you.


How can I check the status of my claim?

You can check the status of your claim in the user area. When there is new information or update regarding your claim, we will inform you immediately via email. If you haven’t heard from us, rest assured that your claim handler is continuously communicating with the airline to get you the compensation you are entitled to.

Response times vary from airline to airline and seasonal changes impact the response times as well.

You can feel safe in knowing that your claim has our fullest attention and that we will keep you up to date with new information.


Can I claim any extra expenses that resulted from the flight disruption? (Hotel, new ticket, food, etc.)

Ifdelayed currently covers flight disruptions that are clearly defined by EU Regulation (EC) No 261/2004. This includes defined compensation amounts for delays, cancellations, and boarding denials for EU flights. While passengers can personally file additional claims directly with the airline for expenses due to flight disruptions, the law is less clear on the details, leaving much more of the process up to the airline’s discretion.

Passengers must be able to document their expenses and prove that the airline is liable. Travellers on international flights can file a claim with the airline under the Montreal Convention for reimbursement of damages, including incurred expenses due to flight disruptions. And EU passengers should take note that EU law requires airlines to cover expenses for meals and refreshments at the time of the disruption, under many circumstances.


How is the amount I receive to my bank account calculated?

Compared to many of our competitors, we have no hidden fees and our commission is always 30% (including VAT) regardless of whether the case is taken to court.

If the compensation is paid in a currency than Euro (€) there will be an exchange fee charged by the bank and the total amount and the calculation made to reach it will be available in the invoice sent to you.

Our accounting team is always ready to answer your questions, and the easiest way to reach them is via [email protected]


Can I get compensation for a delayed or cancelled flight using Ifdelayed services if my claim has already been rejected by the airline?

Yes, just contact Ifdelayed and provide your flight ticket details or file your claim on our website if you have already claimed for compensation independently, but the airline rejected it. All you have to do is fill out our claim form and provide us with all of the information you have received from the airline along with the reason why your claim was denied.

We will investigate if the airline had a reason to reject your claim, and if they had none, we will take care of your claim. Don’t forget that you will have to pay the service fee only if you receive your compensation.


My flight was delayed/cancelled am I entitled to compensation for a flight that was paid by someone else?

In all cases, the beneficiary is the person who travelled or was planning to travel. Therefore, even though your ticket was paid for by e.g. your employer who sent you on a business trip, or it was a gift, or you won it in a lottery — you are the person who experienced the flight delay, cancellation or were denied boarding, and can claim compensation. You are the one who must fill out the claim form.


How long does it take to process a flight claim?

The time it takes to process the claim depends on many factors, such as airline’s willingness to pay out the compensation, the complexity of the claim, and so on. Even though we try to make the claiming process as short as possible, it involves some third parties with whom we coordinate, such as airlines and aviation authorities. Some process and respond quickly, but others take a bit more time to respond. Nevertheless, we push them to respond as soon as possible.

Also, the claims volume might be much higher during busy holiday seasons. In some cases the payment from the airline can take up to 30 — 45 business days after the airline accepted the claim. The faster you start your claim, the faster you will receive your compensation.


Am I entitled to flight compensation?

If you experienced a flight delay, cancellation or were denied boarding due to overbooking, you may be eligible for compensation. However, it depends on where you’re flying. Under EU Regulation (EC) No 261/2004, your flight must begin in the EU or arrive in the EU (if the airline is EU based) for the flight to be claimable.

Furthermore, if your flight was delayed, cancelled, or overbooked due to a situation that was under the airline’s control, you may receive compensation. Situations that the airlines can’t control (such as severe weather conditions) are exempt from compensation. You may check your flight eligibility for compensation with our free online claim form.


Will I have to pay if the case is lost?

Ifdelayed’s motto is “no win — no fee”. Thus, if the case is lost in court, you won’t have to pay any fees for our services.


Are delayed flights eligible for compensation?

Finally, the day you have waited for has arrived. After months of saving it’s finally time for a vacation. It’s been what has kept you going when working late, and now you just can’t wait to put your feet in the warm sand at the beach, look down the ski slope or just kick back in a nice hotel room. The last thing you want to do is wait for a delayed flight at the airport. Your time is way too precious for that.

If you are delayed you may fail to attend that important job interview, saying good night to your kids or, god forbid, miss your best friend’s wedding. No matter what, a delayed flight sucks. Trust us. We’ve been there, too. This company was started because of a delayed flight. If your flight is delayed or cancelled all you’re likely to get is an airport dinner, a room at an airport hotel and a canned excuse from the airline.

If you reach your final destination with a delay of three hours or more, you are entitled to compensation between €125 and €600 – that is, unless the airline can prove that the delay was caused by extraordinary circumstances (weather conditions, strike, security measures). You are also entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

  • 2 hours or more for flights of 1,500 km or less;
  • 3 hours or more for longer flights within the EU or other flights of between 1,500 km and 3,500 km;
  • 4 or more for flights of over 3,500 km outside the EU.

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

The easiest way to check the eligibility of your claim is via our claim form. It is completely free and only takes a few minutes to do and give instant feedback as to the eligibility of your claim.