How can we help?

Fees and payment

When can I expect my payment?

Our financial department will transfer the compensation to your account as soon as we receive it. In some cases, the payment from the airline can take up to 30-45 business days so don’t worry if it has been a couple of weeks since you received notice that the airline accepted the claim sent on your behalf.


How is the amount I receive to my bank account calculated?

Compared to many of our competitors, we have no hidden fees and our commission is always 30% (including VAT) regardless of whether the case is taken to court.

If the compensation is paid in a currency than Euro (€) there will be an exchange fee charged by the bank and the total amount and the calculation made to reach it will be available in the invoice sent to you.

Our accounting team is always ready to answer your questions, and the easiest way to reach them is via [email protected]


How will I get my compensation for the delayed/cancelled flight?

We will send your funds by bank transfer. For this reason, we will need your bank account details.


I filed a claim on your website, but the airline contacted me with an offer to settle. Should I accept it?

Quite often, airlines contact passengers directly and offer to close the case by paying out the agreed amount of money for a delayed, cancelled or overbooked flight.

This offered amount might be significantly lower than what you might be entitled to so we recommend you not to accept the offer at once, but contact Ifdelayed first.


I was informed that I won’t have to pay anything. Why did I receive an invoice?

Some airlines pay out the flight delay compensation directly to our clients despite the fact that they are informed that we represent them. If and when this occurs, we send an invoice equivalent to 30% (including VAT) of the compensation amount you receive which serves as our fee.


In what currency will I receive my compensation?

The compensation will be transferred in the currency you preferred to the provided bank account. If you wish to receive compensation in another currency than Euro (€) an exchange fee charged by the bank may be applied.


How and when will I receive my flight compensation?

Your compensation will be sent by bank transfer. In order to transfer your funds, we will need your personal bank account details. In some cases the payment from the airline can take up to 30-45 business days after the airline accepted the claim.


What are Ifdelayed fees?

Ifdelayed doesn’t charge anything in advance, as our motto is “no win — no fee”. If we resolved a claim successfully and our customer receives the compensation we will charge a fixed fee which is calculated depending on the amount of compensation. We have no hidden fees and our commission is 30% (including VAT) regardless of whether the case is taken to court.

If the claim is paid in another currency than Euro (€) there will be an exchange fee charged by the bank. The total sum and the calculation of your compensation will be available on the invoice sent to you. Furthermore, you will not be charged anything if we are unsuccessful with claiming your compensation, despite the work we have carried out on your claim.


Will I have to pay if the case is lost?

Ifdelayed’s motto is “no win — no fee”. Thus, if the case is lost in court, you won’t have to pay any fees for our services.