Your rights on EU flights
If you’re being denied boarding, you have rights such as asking the airline for an alternative flight, compensation, reimbursement of expenses, and accommodation.
- Ask for an alternate flight to your destination. If you decided to change your journey plans, you may request a refund of your fare and a return flight to your original point of departure.
- Request for denied boarding compensation. The airline must compensate you for boarding denial immediately at the airport if you are eligible for compensation. Compensation for being denied boarding is in addition to re-routing or refund mentioned above.
- Request the airline to cover your meals and refreshments. If you have to wait at the airport longer than planned, the airline must provide you with snacks and refreshments under EU Regulation EC 261.
- Request the airline to provide you with accommodation. If you have to wait for your alternative flight overnight, the airline should provide you with hotel accommodation and transportation from and to the airport or cover your expenses for these necessities.