Denied boarding compensation

It’s important to know air passenger rights, especially in cases when the airline doesn’t let you board your flight, even when you haven’t done anything wrong. Here you will find suggestions on what to do if you were denied to board your flight.

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Denied boarding on EU flights

If your flight is overbooked or you’re denied boarding, you may receive from $280 to $665 in compensation, under EU Regulation EC 261. Follow these steps to preserve your rights for compensation and refund:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline — a six-digit code with characters and numbers.
  • Find out why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Keep your receipts if you have additional expenses due to being denied boarding. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
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Your rights on EU flights

If you’re being denied boarding, you have rights such as asking the airline for an alternative flight, compensation, reimbursement of expenses, and accommodation.

  • Ask for an alternate flight to your destination. If you decided to change your journey plans, you may request a refund of your fare and a return flight to your original point of departure.
  • Request for denied boarding compensation. The airline must compensate you for boarding denial immediately at the airport if you are eligible for compensation. Compensation for being denied boarding is in addition to re-routing or refund mentioned above.
  • Request the airline to cover your meals and refreshments. If you have to wait at the airport longer than planned, the airline must provide you with snacks and refreshments under EU Regulation EC 261.
  • Request the airline to provide you with accommodation. If you have to wait for your alternative flight overnight, the airline should provide you with hotel accommodation and transportation from and to the airport or cover your expenses for these necessities.
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Denied boarding on international flights

Passengers who travel on international flights can claim a refund of their expenses due to boarding denials, it is important to follow these steps:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline – a six-digit code with characters and numbers.
  • Find out the reason why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Request for an alternate flight to your destination.
  • Keep your receipts if you have additional expenses due to boarding denial. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
Calculate Compensation

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Kate The Great

I’m happy that I used the services of IFDELAYED

I’m happy that I used the services of IFDELAYED even though I couldn’t receive the full compensation due to “capacity issues in Germany and many other countries in the EU”. Nevertheless my additional expenses like hotel and transfer were paid for as well. I would definitely recommend this company if you have any kind of issues with your flight.

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They got me my Money back!

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Terje

Made me aware of that I could get…

Made me aware of that I could get compensation for the delay. The registration process could have been easier and the fee to Ifdelayed.com is high.

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ult was very good as expected.

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When I contacted Ifdelayed.com I got a quick response and very good feedback during the course of the case.

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وفر جوناس وعائلته 720 يورو

يسعدنا أننا اشترينا خطة Ifdelayed السنوية. تلقيت أنا وعائلتي مؤخرًا 2400 يورو لرحلة مؤجلة من نيويورك وحصلنا على 100٪ من العمولة بفضل Ifldelayed Premium.

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Really helped us during a stressful…

Really helped us during a stressful time!

Claimcompanies.com

Reliable partner

Idelayed has smooth communication and quite PRO tools for customers traffic and performances. Full transparency and motivated team. Highly recommended!

Flight Advisor

Great service

Ifdelayed offers an easy way for people to claim compensation.They help passengers avoid the time-consuming and frustrating process of dealing with the airlines directly. We are proud to be partners with this company as it offers our clients a useful service that they can trust.

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I was so satisfied by the service of…

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kund

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Tank you very much, I got my compensation.

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I totally recommend this company

It took about 5 months to solve the issue and get the refund. It would have been better if I were updated about the development of my case more frequently by the company…

جوناس و خانواده اش 720 یورو پس انداز کردند

ما خوشحالیم که برنامه سالانه Ifdelayed Premium را خریده ایم. من و خانواده ام به تازگی 2400 یورو برای تأخیر در پرواز از نیویورک دریافت کردیم و ما به لطف Ifldelayed Premium توانستیم 100 فیصد خسارت را برای خود نگه داریم.

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Very reliable!

Very reliable!

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Very good

Very good. We just waited And you did the job.

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Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

Det kostar ingenting att söka men lyckas vi hjälpa dig få ersättning behåller vi 30% av ersättningsbeloppet.

För att starta ett ärende behöver vi information om din resa.

Klicka "fortsätt" för att komma igång.

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Velkommen

I samarbejde med Solid Forsikring hjælper vi dig med at søge erstatning fra flyselskabet når dit fly har været forsinket. Man kan få op til €600 per passager.

Det er helt gratis at søge, men lykkes vi med at sikre dig erstatning tager vi et servicegebyr på 30% af erstatningsbeløbet.

For at oprette en sag har vi brug for information om din rejse.

Klik “fortsæt” for at komme i gang.

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Velkommen

I samarbeid med Solid Försäkring hjelper vi deg med å søke om kompensasjon for flyforsinkelsen din fra flyselskapet. Opptil € 600 per passasjer.

Det koster ingenting å søke, men hvis vi lykkes med å hjelpe deg med å få kompensasjon, vil vi beholde 30% av kompensasjonsbeløpet.

For å starte trenger vi informasjon om reisen din.

Klikk “Fortsett” for å komme i gang.

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ENGLISHVälkommen

ENGLISH med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.

Välkommen

I samarbete med Handelsbanken hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 24% av beloppet.

is an official flight claim partner of

Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.