Denied boarding compensation

It’s important to know air passenger rights, especially in cases when the airline doesn’t let you board your flight, even when you haven’t done anything wrong. Here you will find suggestions on what to do if you were denied to board your flight.

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Denied boarding on EU flights

If your flight is overbooked or you’re denied boarding, you may receive from $280 to $665 in compensation, under EU Regulation EC 261. Follow these steps to preserve your rights for compensation and refund:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline — a six-digit code with characters and numbers.
  • Find out why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Keep your receipts if you have additional expenses due to being denied boarding. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
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Your rights on EU flights

If you’re being denied boarding, you have rights such as asking the airline for an alternative flight, compensation, reimbursement of expenses, and accommodation.

  • Ask for an alternate flight to your destination. If you decided to change your journey plans, you may request a refund of your fare and a return flight to your original point of departure.
  • Request for denied boarding compensation. The airline must compensate you for boarding denial immediately at the airport if you are eligible for compensation. Compensation for being denied boarding is in addition to re-routing or refund mentioned above.
  • Request the airline to cover your meals and refreshments. If you have to wait at the airport longer than planned, the airline must provide you with snacks and refreshments under EU Regulation EC 261.
  • Request the airline to provide you with accommodation. If you have to wait for your alternative flight overnight, the airline should provide you with hotel accommodation and transportation from and to the airport or cover your expenses for these necessities.
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Denied boarding on international flights

Passengers who travel on international flights can claim a refund of their expenses due to boarding denials, it is important to follow these steps:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline – a six-digit code with characters and numbers.
  • Find out the reason why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Request for an alternate flight to your destination.
  • Keep your receipts if you have additional expenses due to boarding denial. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
Calculate Compensation

Meet our users

548 Reviews 4.8/5 TrustScore
Kate The Great

I’m happy that I used the services of IFDELAYED

I’m happy that I used the services of IFDELAYED even though I couldn’t receive the full compensation due to “capacity issues in Germany and many other countries in the EU”. Nevertheless my additional expenses like hotel and transfer were paid for as well. I would definitely recommend this company if you have any kind of issues with your flight.

ISAACK KIBET KWAMBAI

They kept their word

They kept their word, after i send them all the documents, their processing and constant updates was so nice, it took a little than i expected before they send me the reimburse

Faisal Al-Safi

Quick service and overall smooth

The overall process was easy and effective.

Marcus Ekelund

Good service

I used Ifdelayed after my family was stranded on a small airport in South France. They handled everything smoothly and even sued in court. In the end I got all the money I was supposed to get..

Travel Buddy

Flexible partner

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Abby

Great service

Great service! My flight was delayed and they helped me get my compensation! Very reliable!

Victor Thorsell

Excellent service

Very satisfied with the help we get!

Andris

Very good efficient service

Very good efficient service, my boss suggested to use ifdelayed.com. First I thought I will try myself. Failed. Then gave to specialists and res
ult was very good as expected.

Bahlbi

Great service

I got nice, fast and reliable help when when my flight with Lufthansa was delayed.
Good job guys.

Jonas och hans familj sparade 7.682 kr

Vi är så glada över att vi köpt Ifdelayed Premium. Min familj fick ut 25.824 kr för en försenad flight från New York i somras och tack vare vårt medlemskap fick vi behålla 100% av ersättningen själva.

Anton

👍👍👍

Great sercice, easy to use. Highly recommended.

kund

Tank you very much

Tank you very much, I got my compensation.

Malin

Thank you!

Great service by highly competent personel. Thank you for your work!!

Terje

Made me aware of that I could get…

Made me aware of that I could get compensation for the delay. The registration process could have been easier and the fee to Ifdelayed.com is high.

Constance Inju Tendoh

Excellent company

They did an excellent job and I was well pleased. I would recommend them without any hesitation.

جوناس و خانواده اش 720 یورو پس انداز کردند

ما خوشحالیم که برنامه سالانه Ifdelayed Premium را خریده ایم. من و خانواده ام به تازگی 2400 یورو برای تأخیر در پرواز از نیویورک دریافت کردیم و ما به لطف Ifldelayed Premium توانستیم 100 فیصد خسارت را برای خود نگه داریم.

Petra

Very good job

Very good job! I got my compensation. Thank you! I’ll use ifdelayed again.

Åsa

Smooth and comfortable

Smooth and comfortable, I got more than expected back

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Velkommen

I samarbeid med Handelsbanken hjelper vi deg med å søke om kompensasjon for flyforsinkelsen din fra flyselskapet. Det koster ingenting å søke, men hvis vi lykkes med å hjelpe deg med å få kompensasjon, vil vi beholde 24% av kompensasjonsbeløpet.

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en del av

Välkommen

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Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

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För att starta ett ärende behöver vi information om din resa.

Klicka "fortsätt" för att komma igång.

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is an official flight claim partner of

Velkommen

I samarbeid med Solid Försäkring hjelper vi deg med å søke om kompensasjon for flyforsinkelsen din fra flyselskapet. Opptil € 600 per passasjer.

Det koster ingenting å søke, men hvis vi lykkes med å hjelpe deg med å få kompensasjon, vil vi beholde 30% av kompensasjonsbeløpet.

For å starte trenger vi informasjon om reisen din.

Klikk “Fortsett” for å komme i gang.

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ENGLISHVälkommen

ENGLISH med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.

Välkommen

I samarbete med Handelsbanken hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 24% av beloppet.

is an official flight claim partner of

Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.