Cancelled flight compensation

Sometimes, flights get cancelled unexpectedly leaving passengers wondering what to do. Knowing your air passenger rights in the event of a cancelled flight is important as they will help you avoid unnecessary expenses and ensure that the airline does everything by the book.

Watch the video about flight cancellations
Less than 1 hour
More than 5 hours

What are my air travel passenger rights if my flight is cancelled?

  • Your ticket can be refunded or you might be offered an alternative flight.
  • You may eligible for flight cancellation compensation if the airline informed you about the cancellation less than 14 days before departure.
  • The compensation amount can range from $280 to $665.
  • The airline is required to provide you with food and beverages if the flight is delayed by more than 2 hours.
  • The airline must provide you with hotel accommodation and transportation from and to the airport if the delay is overnight.
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What to do if my flight is cancelled?

  • Contact the airline staff and ask them to provide you with confirmation that the flight is cancelled and the reasons behind it in writing.
  • Keep your boarding pass and any other travel documents with you.
  • Ask the airline staff for food and beverages if your flight delay takes more than 2 hours.
  • Collect all the necessary documents, such as vouchers and receipts.
  • Gather all possible proof of the cancellation.
  • Don’t sign anything or accept any offers that might waive your air passenger rights.
  • If your alternative flight is the next day, demand the airline to provide you with accommodation.
  • Use our flight compensation calculator to check the amount you might receive and file a claim.
Calculate Compensation

If my flight is cancelled, can I claim for compensation?

You can get compensated if:

  • The airline informed you about the flight cancellation less than 14 days before departure.
  • Your flight reservation was confirmed.
  • If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
  • You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
  • Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
  • Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
  • The airline is responsible for the cancellation (the circumstances for the cancellation were under the airline’s control).
  • Whether the airline provided you with food or vouchers is irrelevant.
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What amount of compensation can I expect for my cancelled flight?

 

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

 

Under 2 hours2 – 3 hours3 – 4 hoursOver 4 hoursNever arrivedDistance
$140$280$280$280$280All flights 1,500 km or less
$220$220$445$445$445Internal EU flights over 1,500 km
$220$220$445$445$445Non-internal EU flights 1,500 km – 3,500 km
$335$335$335$665$665Non-internal EU flights over 3,500 km

 

Airlines can avoid paying compensation for your cancelled flight when they offer you an alternative flight if the following criteria are met:

Notice about a cancelled flightRe-routing Requirements
14 daysNone
7 – 13 daysThe departure of an alternative flight is no more than 2 hours earlier and arriving less than 4 hours later than the original flight.
Less than 7 daysThe departure of an alternative flight is no more than 1 hour earlier and arriving less than 2 hours later than the original flight.

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Petra

Very good job

Very good job! I got my compensation. Thank you! I’ll use ifdelayed again.

NewWorld Flights

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Ifdelayed has a friendly and, above all, motivated team that’s eager to make it in the flight claiming industry. They offer a flexible payment system, and a lot more so working with them is easy. We very much recommend Ifdelayed.

Thomas

Thanks IFdelayed excellent Work.

Thanks IFdelayed excellent Work.

Anna, UVET

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Great and reliable service that has helped thousands of our customers get compensation in a quick and smooth way.

Tina Axelsson

I got quick and very helpful assistance…

I got quick and very helpful assistance when I got delayed.

Raia Al-taie

Very good professional help!

Very good professional help!

Linda Malmgren

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You can really trust IFDELAYED, top raiting ! Thank’s !

Håkan Ottosson

I was very conveniently contacted by…

I was very conveniently contacted by Ifdelayed after I experienced a cancelled flight. I wasn’t aware that I could get compensation, so I was positively surprised.
It’s surely quicker to handle this through Ifdelayed.com than to figure out how to do the claim yourself.

Constance Inju Tendoh

Excellent company

They did an excellent job and I was well pleased. I would recommend them without any hesitation.

sead

I had a delayed flight with Thomas Cook…

I had a delayed flight with Thomas Cook and got full refund with the help of ifdelayed. I can really recommend their service, smooth, and straightforward use,

BlueSky Tourism

Great company to work with

Ifdelayed is a great company to work with. They help our clients when they get delayed at the airport. They have a claim form with user-friendly UI that’s easy to follow when trying to file a claim. Their claim processing times are quick, and they push hard to win every claim.

Sachin Chaudhary

The have a very simple and efficient…

The have a very simple and efficient method for claim settlement. Really appreciate their help for my claim.

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Armina A

Best service. Best employees. Highly recommended!

My sisters and i flew with Norwegian and they didn’t gave us the delayed flight compensation. Really bad service if you asked me. But thanks to IF Delayed who helped us and got the compensation we deserved.

Mattias

Very fast and reliable – Recommend!!

Very fast (couple of weeks). Only a few tasks for me as a customer to perform. Money in the bank – Top class!

Jonas H

Succeeded

Succeeded, but took a while though

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the legal crew are very professional…

the legal crew are very professional and the replay fast.

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