Cancelled flight compensation

Sometimes, flights get cancelled unexpectedly leaving passengers wondering what to do. Knowing your air passenger rights in the event of a cancelled flight is important as they will help you avoid unnecessary expenses and ensure that the airline does everything by the book.

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Less than 1 hour
More than 5 hours

What are my air travel passenger rights if my flight is cancelled?

  • Your ticket can be refunded or you might be offered an alternative flight.
  • You may eligible for flight cancellation compensation if the airline informed you about the cancellation less than 14 days before departure.
  • The compensation amount can range from $280 to $665.
  • The airline is required to provide you with food and beverages if the flight is delayed by more than 2 hours.
  • The airline must provide you with hotel accommodation and transportation from and to the airport if the delay is overnight.
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What to do if my flight is cancelled?

  • Contact the airline staff and ask them to provide you with confirmation that the flight is cancelled and the reasons behind it in writing.
  • Keep your boarding pass and any other travel documents with you.
  • Ask the airline staff for food and beverages if your flight delay takes more than 2 hours.
  • Collect all the necessary documents, such as vouchers and receipts.
  • Gather all possible proof of the cancellation.
  • Don’t sign anything or accept any offers that might waive your air passenger rights.
  • If your alternative flight is the next day, demand the airline to provide you with accommodation.
  • Use our flight compensation calculator to check the amount you might receive and file a claim.
Calculate Compensation

If my flight is cancelled, can I claim for compensation?

You can get compensated if:

  • The airline informed you about the flight cancellation less than 14 days before departure.
  • Your flight reservation was confirmed.
  • If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
  • You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
  • Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
  • Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
  • The airline is responsible for the cancellation (the circumstances for the cancellation were under the airline’s control).
  • Whether the airline provided you with food or vouchers is irrelevant.
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What amount of compensation can I expect for my cancelled flight?

 

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

 

Under 2 hours2 – 3 hours3 – 4 hoursOver 4 hoursNever arrivedDistance
$140$280$280$280$280All flights 1,500 km or less
$220$220$445$445$445Internal EU flights over 1,500 km
$220$220$445$445$445Non-internal EU flights 1,500 km – 3,500 km
$335$335$335$665$665Non-internal EU flights over 3,500 km

 

Airlines can avoid paying compensation for your cancelled flight when they offer you an alternative flight if the following criteria are met:

Notice about a cancelled flightRe-routing Requirements
14 daysNone
7 – 13 daysThe departure of an alternative flight is no more than 2 hours earlier and arriving less than 4 hours later than the original flight.
Less than 7 daysThe departure of an alternative flight is no more than 1 hour earlier and arriving less than 2 hours later than the original flight.

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Mattias

Very fast and reliable – Recommend!!

Very fast (couple of weeks). Only a few tasks for me as a customer to perform. Money in the bank – Top class!

Bahamas Bahrain

Quick to get back to you if something…

Quick to get back to you if something is missing. Actually fulfills requests as promised.

Padam

Best service

Best service. I would not have known about the compension without ifdelayed. Thanks

Kai Tapper

They got me my Money back!

It took them around 6 months to do it but it was worth the wait.
Just got a reply that they managed to get me 600£ back.

To know that someone out there was willing to go help the ones who can’t do this themselves for a small fee. It’s very comforting.

Now i know i can rely on someone if there’s delays in the future!

Astrid Fredriksson

I am very impressed by the way…

I am very impressed by the way Ifdelayed is handling this.
Quick handling of our case. Nice contact and personal service.
Very pleased with everything.

Johanna Burenius

Really good

Really good experience, recommend it!

Fredrik

Quick, smooth and very supportive.

Quick, smooth and very supportive. Even though I could fight the airline myself (and have done so in the past) Ifdelayed made it so much easier and totally worth the cost!

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Reliable travel consult

Efficient and accommodating, they are quick to respond to queries. A reliable travel concerns consult.

Kenneth Dia

GREAT Experience

lovely experience!

Dennis

Excellent service by Ifdelayed!

Excellent service by Ifdelayed!
It took eight month but today I received the compensation.

Maija

Taking care of your case

There was some missunderstanding in the begining, but after a short conversation we could agree. It was Ifdelayed who called me, realy nice of them! The company care for its clients, that’s for sure.

Ewa

Excellent service

Excellent service

I am very, very satisfied with the service! It took only three weeks from claim sent until the compensation was in my account. I really recommend Ifdelayed.com.

Martin Vigerland

Excellent service

Excellent service! Would never have been able to get money back without them.

Marcus Ekelund

Good service

I used Ifdelayed after my family was stranded on a small airport in South France. They handled everything smoothly and even sued in court. In the end I got all the money I was supposed to get..

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Narendra.

Pleased with the prompt service.

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marina mariani

Incredible servive

I have received the money in my bank account 6 days after their email. I am shocked and very very very happy. 850€ on a 1200€ price quotation. Marina from Italy

johan

14 days from start to money in the…

14 days from start to money in the bank, very good job. Hopefully I will not have to use their services again, but if I do get delayed again – for sure I will. Without doubt.

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en del av

Välkommen

I samarbete med Insurello hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

Det kostar ingenting att söka men lyckas vi hjälpa dig få ersättning behåller vi 30% av ersättningsbeloppet.

För att starta ett ärende behöver vi information om din resa.

Klicka "Fortsätt" för att komma igång.

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Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

Det kostar ingenting att söka men lyckas vi hjälpa dig få ersättning behåller vi 30% av ersättningsbeloppet.

För att starta ett ärende behöver vi information om din resa.

Klicka "fortsätt" för att komma igång.

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Velkommen

I samarbejde med Solid Forsikring hjælper vi dig med at søge erstatning fra flyselskabet når dit fly har været forsinket. Man kan få op til €600 per passager.

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For at oprette en sag har vi brug for information om din rejse.

Klik “fortsæt” for at komme i gang.

is an official flight claim partner of

Velkommen

I samarbeid med Solid Försäkring hjelper vi deg med å søke om kompensasjon for flyforsinkelsen din fra flyselskapet. Opptil € 600 per passasjer.

Det koster ingenting å søke, men hvis vi lykkes med å hjelpe deg med å få kompensasjon, vil vi beholde 30% av kompensasjonsbeløpet.

For å starte trenger vi informasjon om reisen din.

Klikk “Fortsett” for å komme i gang.

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ENGLISHVälkommen

ENGLISH med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.

Välkommen

I samarbete med Handelsbanken hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 24% av beloppet.

is an official flight claim partner of

Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.