Are you one of those who’s flight got cancelled due to drones flying over Gatwick airport? If so you might be wondering if you’re entitled to a compensation. The answer is yes and no, we’ll break it down to you.
First and foremost, you are entitled to care under EU Regulation 261/2004. Airlines must provide delayed passengers with food and drink appropriate to the time of day (this is often in the form of a voucher) and a means of communicating your situation or a refund of the cost of essential calls.
For overnight delays, the airline must provide hotel accommodation and transport to reach it – or to return home. When there’s a major disruption, airline staff may not be able to assist in booking hotels. In such cases, you should make your own arrangements and claim the cost back. But don’t expect a full refund for an expensive hotel unless there’s no alternative. Supporting receipts are essential.