Denied boarding compensation

It’s important to know air passenger rights, especially in cases when the airline doesn’t let you board your flight, even when you haven’t done anything wrong. Here you will find suggestions on what to do if you were denied to board your flight.

Watch video about boarding denial
Less than 1 hour
More than 5 hours

Denied boarding on EU flights

If your flight is overbooked or you’re denied boarding, you may receive from 250 to 600 in compensation, under EU Regulation EC 261. Follow these steps to preserve your rights for compensation and refund:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline — a six-digit code with characters and numbers.
  • Find out why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Keep your receipts if you have additional expenses due to being denied boarding. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
Claim Now

Your rights on EU flights

If you’re being denied boarding, you have rights such as asking the airline for an alternative flight, compensation, reimbursement of expenses, and accommodation.

  • Ask for an alternate flight to your destination. If you decided to change your journey plans, you may request a refund of your fare and a return flight to your original point of departure.
  • Request for denied boarding compensation. The airline must compensate you for boarding denial immediately at the airport if you are eligible for compensation. Compensation for being denied boarding is in addition to re-routing or refund mentioned above.
  • Request the airline to cover your meals and refreshments. If you have to wait at the airport longer than planned, the airline must provide you with snacks and refreshments under EU Regulation EC 261.
  • Request the airline to provide you with accommodation. If you have to wait for your alternative flight overnight, the airline should provide you with hotel accommodation and transportation from and to the airport or cover your expenses for these necessities.
Calculate Compensation

Denied boarding on international flights

Passengers who travel on international flights can claim a refund of their expenses due to boarding denials, it is important to follow these steps:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline – a six-digit code with characters and numbers.
  • Find out the reason why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Request for an alternate flight to your destination.
  • Keep your receipts if you have additional expenses due to boarding denial. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
Calculate Compensation

Meet our users

548 Reviews 4.8/5 TrustScore
Richard Larson

Just awesome!

Super easy to use, professional service and money I never would have gotten without Idelayed.

Naila Mackie

Excellent service

Excellent service. Will use IfDelayed another time also.

Raia Al-taie

Very good professional help!

Very good professional help!

Claimcompanies.com

Reliable partner

Idelayed has smooth communication and quite PRO tools for customers traffic and performances. Full transparency and motivated team. Highly recommended!

Kate The Great

I’m happy that I used the services of IFDELAYED

I’m happy that I used the services of IFDELAYED even though I couldn’t receive the full compensation due to “capacity issues in Germany and many other countries in the EU”. Nevertheless my additional expenses like hotel and transfer were paid for as well. I would definitely recommend this company if you have any kind of issues with your flight.

Anna, UVET

Reliable service

Great and reliable service that has helped thousands of our customers get compensation in a quick and smooth way.

Anders Parsberger

Professional, fast and efficient.

When I contacted Ifdelayed.com I got a quick response and very good feedback during the course of the case.

Professional, fast and efficient.

Mrs Verica Stojanovic

A Company that you could trust one…

A Company that you could trust one hundred percent! They promise and they do it!!!

Fredrik

Quick, smooth and very supportive.

Quick, smooth and very supportive. Even though I could fight the airline myself (and have done so in the past) Ifdelayed made it so much easier and totally worth the cost!

Rasmus

Fast and easy

Fast and easy – money on my account in less than 2 weeks.

NewWorld Flights

Friendly team

Ifdelayed has a friendly and, above all, motivated team that’s eager to make it in the flight claiming industry. They offer a flexible payment system, and a lot more so working with them is easy. We very much recommend Ifdelayed.

Maija

Taking care of your case

There was some missunderstanding in the begining, but after a short conversation we could agree. It was Ifdelayed who called me, realy nice of them! The company care for its clients, that’s for sure.

Pedro

Goos service

Great work. I would rise to five stars if the web site were more user friendly. It doesn´t allow to edit the claims

Martin Vigerland

Excellent service

Excellent service! Would never have been able to get money back without them.

Ann

Trustpilot. Your friendly service!

Very helpful, trustable and super realiable service. It’s very seldom that you find a great service as this nowadays. 👍🏻👍🏻👍🏻👍🏻👍🏻

Astrid Fredriksson

I am very impressed by the way…

I am very impressed by the way Ifdelayed is handling this.
Quick handling of our case. Nice contact and personal service.
Very pleased with everything.

Ruotsalainen Jonas säästi 720€

We´re happy we bought Ifdelayed Premium annual plan. My family and I received €2400 for a delayed flight from New York recently and we got to keep 100% of the commission thanks to Ifldelayed Premium.

Gloria Hernandez Grejalde

Reliable travel consult

Efficient and accommodating, they are quick to respond to queries. A reliable travel concerns consult.

Calculate flight compensation