Denied boarding compensation

It’s important to know air passenger rights, especially in cases when the airline doesn’t let you board your flight, even when you haven’t done anything wrong. Here you will find suggestions on what to do if you were denied to board your flight.

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Denied boarding on EU flights

If your flight is overbooked or you’re denied boarding, you may receive from 250 to 600 in compensation, under EU Regulation EC 261. Follow these steps to preserve your rights for compensation and refund:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline — a six-digit code with characters and numbers.
  • Find out why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Keep your receipts if you have additional expenses due to being denied boarding. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
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Your rights on EU flights

If you’re being denied boarding, you have rights such as asking the airline for an alternative flight, compensation, reimbursement of expenses, and accommodation.

  • Ask for an alternate flight to your destination. If you decided to change your journey plans, you may request a refund of your fare and a return flight to your original point of departure.
  • Request for denied boarding compensation. The airline must compensate you for boarding denial immediately at the airport if you are eligible for compensation. Compensation for being denied boarding is in addition to re-routing or refund mentioned above.
  • Request the airline to cover your meals and refreshments. If you have to wait at the airport longer than planned, the airline must provide you with snacks and refreshments under EU Regulation EC 261.
  • Request the airline to provide you with accommodation. If you have to wait for your alternative flight overnight, the airline should provide you with hotel accommodation and transportation from and to the airport or cover your expenses for these necessities.
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Denied boarding on international flights

Passengers who travel on international flights can claim a refund of their expenses due to boarding denials, it is important to follow these steps:

  • Don’t volunteer to give up your seat for vouchers or perks. By volunteering, you may waive your rights to any additional compensation. However, the airline’s offer might be compelling enough — it’s your choice.
  • Keep your boarding pass and any other travel documents. You can also use any flight document where the booking reference number is provided if you don’t have a boarding pass. The booking reference number is assigned to your flight reservation by the airline – a six-digit code with characters and numbers.
  • Find out the reason why you’re being denied boarding. Despite the most common reason for being “bumped” due to an overbooked flight, there might be other reasons for being denied boarding, so it is worth asking the airline staff. It will be important if you decide to file a claim.
  • Request for an alternate flight to your destination.
  • Keep your receipts if you have additional expenses due to boarding denial. You may receive reimbursement for your expenses such as pre-paid reservation, hotel, rental car, or other unexpected costs.
Calculate Compensation

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Philip

Travel reimbursement

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Best service

Best service. I would not have known about the compension without ifdelayed. Thanks

BlueSky Tourism

Great company to work with

Ifdelayed is a great company to work with. They help our clients when they get delayed at the airport. They have a claim form with user-friendly UI that’s easy to follow when trying to file a claim. Their claim processing times are quick, and they push hard to win every claim.

Håkan Emilsson

Excellent service

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marina mariani

Incredible servive

I have received the money in my bank account 6 days after their email. I am shocked and very very very happy. 850€ on a 1200€ price quotation. Marina from Italy

Mats Walus

What a great service!

What a great service!

Raia Al-taie

Very good professional help!

Very good professional help!

Tina Axelsson

I got quick and very helpful assistance…

I got quick and very helpful assistance when I got delayed.

Rune Halvorsen

After some weeks an amount money…

After some weeks an amount money recived 🙂👍

Armina A

Best service. Best employees. Highly recommended!

My sisters and i flew with Norwegian and they didn’t gave us the delayed flight compensation. Really bad service if you asked me. But thanks to IF Delayed who helped us and got the compensation we deserved.

Tahzeeb Fatima

I was amazed by the ease and speed of…

I was amazed by the ease and speed of services. Wasn’t expecting it to be so quick. My case was solved and I got paid in less than a month Wow 😮 Very happy 😊

Martin Vigerland

Excellent service

Excellent service! Would never have been able to get money back without them.

johan

14 days from start to money in the…

14 days from start to money in the bank, very good job. Hopefully I will not have to use their services again, but if I do get delayed again – for sure I will. Without doubt.

Somia Tayyaba

Good

I got my claim very quickly.

وفر جوناس وعائلته 720 يورو

يسعدنا أننا اشترينا خطة Ifdelayed السنوية. تلقيت أنا وعائلتي مؤخرًا 2400 يورو لرحلة مؤجلة من نيويورك وحصلنا على 100٪ من العمولة بفضل Ifldelayed Premium.

George Meskheli

I totally recommend this company

It took about 5 months to solve the issue and get the refund. It would have been better if I were updated about the development of my case more frequently by the company…

sead

I had a delayed flight with Thomas Cook…

I had a delayed flight with Thomas Cook and got full refund with the help of ifdelayed. I can really recommend their service, smooth, and straightforward use,

Narendra.

Pleased with the prompt service.

Pleased with the prompt service.

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en del av

Välkommen

I samarbete med Insurello hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

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För att starta ett ärende behöver vi information om din resa.

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Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

Det kostar ingenting att söka men lyckas vi hjälpa dig få ersättning behåller vi 30% av ersättningsbeloppet.

För att starta ett ärende behöver vi information om din resa.

Klicka "fortsätt" för att komma igång.

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Velkommen

I samarbejde med Solid Forsikring hjælper vi dig med at søge erstatning fra flyselskabet når dit fly har været forsinket. Man kan få op til €600 per passager.

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Velkommen

I samarbeid med Solid Försäkring hjelper vi deg med å søke om kompensasjon for flyforsinkelsen din fra flyselskapet. Opptil € 600 per passasjer.

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Klikk “Fortsett” for å komme i gang.

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ENGLISHVälkommen

ENGLISH med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.

Välkommen

I samarbete med Handelsbanken hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 24% av beloppet.

is an official flight claim partner of

Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.