Flight delay compensation

Sometimes, air travel can present you with unpleasant surprises. Flight delays are a fact of life and occur more often than people think. If you experienced a delayed flight, you may be entitled to up to €600 in compensation under Regulation (EC) No 261/2004.

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What are my air travel passenger rights if my flight is delayed?

You may be entitled to financial compensation from the airline if your delay was at least 3 hours.
The compensation amount can vary from €250 to €600.
The airline is required to provide you with food and beverages if the flight is delayed by more than 2 hours.
The airline must provide you with hotel accommodation and transportation from and to the airport if the flight is delayed overnight.

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What to do if my flight is delayed?

Contact the airline staff and ask them to provide you with confirmation that the flight is delayed and the reasons behind it in writing.
Keep your boarding pass and any other travel documents.
Ask the airline staff for food and beverages if your flight delay takes more than 2 hours.
Collect all the necessary documents, such as vouchers and receipts.
Gather all the possible proof of the delay.
Don’t sign anything or accept any offers which might waive your air passenger rights.
If the delay is overnight, demand the airline to provide you with accommodation.
Use our flight delay compensation calculator to check the amount you might receive and file a claim.

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Can I get compensated for a delayed flight?

You can get compensated if:

You arrived at your final destination more than 3 hours late.
You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
The airline is responsible for the delay (the circumstances for the delay were under the airline’s control).
Whether the airline provided you with food or vouchers is irrelevant.

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What amount of compensation can I expect for the flight delay?

Under EU Regulation (EC) No 261/2004, you can get compensation for the flight delay if your arrival time was more than 3 hours late. The compensation amount depends on the flight distance and the length of the delay.

3 to 4-hour delay	More than a 4-hour delay	Never arrived	Flight distance
€250	€250	€250	1500 km or less
€400	€400	€400	Internal EU flights more than 1,500 km
€400	€400	€400	Non-internal EU flights 1,500-3,500 km
€300	€600	€600	Non-internal flights more than 3,500 km

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It took about 5 months to solve the issue and get the refund. It would have been better if I were updated about the development of my case more frequently by the company…

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Flight delay compensation

What are my air travel passenger rights if my flight is delayed?

What to do if my flight is delayed?

Can I get compensated for a delayed flight?

What amount of compensation can I expect for the flight delay?

TOP delayed flight questions

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