Cancelled flight compensation

Sometimes, flights get cancelled unexpectedly leaving passengers wondering what to do. Knowing your air passenger rights in the event of a cancelled flight is important as they will help you avoid unnecessary expenses and ensure that the airline does everything by the book.

Watch the video about flight cancellations
Less than 1 hour
More than 5 hours

What are my air travel passenger rights if my flight is cancelled?

  • Your ticket can be refunded or you might be offered an alternative flight.
  • You may eligible for flight cancellation compensation if the airline informed you about the cancellation less than 14 days before departure.
  • Compensation amount can range from €250 to €600.
  • The airline is required to provide you with food and beverages if the flight is delayed by more than 2 hours.
  • The airline must provide you with hotel accommodation and transportation from and to the airport if the delay is overnight.
Start Your Claim

What to do if my flight is cancelled?

  • Contact the airline staff and ask them to provide you with confirmation that the flight is cancelled and the reasons behind it in writing.
  • Keep your boarding pass and any other travel documents with you.
  • Ask the airline staff for food and beverages if your flight delay takes more than 2 hours.
  • Collect all the necessary documents, such as vouchers and receipts.
  • Gather all possible proof of the cancellation.
  • Don’t sign anything or accept any offers that might waive your air passenger rights.
  • If your alternative flight is the next day, demand the airline to provide you with accommodation.
  • Use our flight compensation calculator to check the amount you might receive and file a claim.
Calculate Compensation

If my flight is cancelled, can I claim for compensation?

You can get compensated if:

  • The airline informed you about the flight cancellation less than 14 days before departure.
  • Your flight reservation was confirmed.
  • If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
  • You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
  • Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
  • Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
  • The airline is responsible for the cancellation (the circumstances for the cancellation were under the airline’s control).
  • Whether the airline provided you with food or vouchers is irrelevant.
Claim Now

What amount of compensation can I expect for my cancelled flight?

 

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

 

Under 2 hours2 – 3 hours3 – 4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km – 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

 

Airlines can avoid paying compensation for your cancelled flight when they offer you an alternative flight if the following criteria are met:

Notice about a cancelled flightRe-routing Requirements
14 daysNone
7 – 13 daysThe departure of an alternative flight is no more than 2 hours earlier and arriving less than 4 hours later than the original flight.
Less than 7 daysThe departure of an alternative flight is no more than 1 hour earlier and arriving less than 2 hours later than the original flight.

Meet our users

548 Reviews 4.8/5 TrustScore
Raia Al-taie

Very good professional help!

Very good professional help!

Tahzeeb Fatima

I was amazed by the ease and speed of…

I was amazed by the ease and speed of services. Wasn’t expecting it to be so quick. My case was solved and I got paid in less than a month Wow 😮 Very happy 😊

Gloria Hernandez Grejalde

Reliable travel consult

Efficient and accommodating, they are quick to respond to queries. A reliable travel concerns consult.

Håkan Ottosson

I was very conveniently contacted by…

I was very conveniently contacted by Ifdelayed after I experienced a cancelled flight. I wasn’t aware that I could get compensation, so I was positively surprised.
It’s surely quicker to handle this through Ifdelayed.com than to figure out how to do the claim yourself.

Johan Holmstrand

Very good

Very good. We just waited And you did the job.

Mats Walus

What a great service!

What a great service!

Tina Axelsson

I got quick and very helpful assistance…

I got quick and very helpful assistance when I got delayed.

Bahlbi

Great service

I got nice, fast and reliable help when when my flight with Lufthansa was delayed.
Good job guys.

Kenneth Dia

GREAT Experience

lovely experience!

ISAACK KIBET KWAMBAI

They kept their word

They kept their word, after i send them all the documents, their processing and constant updates was so nice, it took a little than i expected before they send me the reimburse

Dennis

Excellent service by Ifdelayed!

Excellent service by Ifdelayed!
It took eight month but today I received the compensation.

Rune Halvorsen

After some weeks an amount money…

After some weeks an amount money recived 🙂👍

Thomas

Thanks IFdelayed excellent Work.

Thanks IFdelayed excellent Work.

Håkan Emilsson

Excellent service

Excellent service! You did a great job!

George Meskheli

I totally recommend this company

It took about 5 months to solve the issue and get the refund. It would have been better if I were updated about the development of my case more frequently by the company…

Pedro

Goos service

Great work. I would rise to five stars if the web site were more user friendly. It doesn´t allow to edit the claims

Kate The Great

I’m happy that I used the services of IFDELAYED

I’m happy that I used the services of IFDELAYED even though I couldn’t receive the full compensation due to “capacity issues in Germany and many other countries in the EU”. Nevertheless my additional expenses like hotel and transfer were paid for as well. I would definitely recommend this company if you have any kind of issues with your flight.

Gabriel Jensen

Incredible

Incredible, it took 3 months but it was all worth it. Thank you so much!

Calculate flight compensation

en del av

Välkommen

I samarbete med Insurello hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

Det kostar ingenting att söka men lyckas vi hjälpa dig få ersättning behåller vi 30% av ersättningsbeloppet.

För att starta ett ärende behöver vi information om din resa.

Klicka "Fortsätt" för att komma igång.

is an official flight claim partner of

Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening från flygbolaget. Upp till €600 per passagerare.

Det kostar ingenting att söka men lyckas vi hjälpa dig få ersättning behåller vi 30% av ersättningsbeloppet.

För att starta ett ärende behöver vi information om din resa.

Klicka "fortsätt" för att komma igång.

is an official flight claim partner of

Velkommen

I samarbejde med Solid Forsikring hjælper vi dig med at søge erstatning fra flyselskabet når dit fly har været forsinket. Man kan få op til €600 per passager.

Det er helt gratis at søge, men lykkes vi med at sikre dig erstatning tager vi et servicegebyr på 30% af erstatningsbeløbet.

For at oprette en sag har vi brug for information om din rejse.

Klik “fortsæt” for at komme i gang.

is an official flight claim partner of

Velkommen

I samarbeid med Solid Försäkring hjelper vi deg med å søke om kompensasjon for flyforsinkelsen din fra flyselskapet. Opptil € 600 per passasjer.

Det koster ingenting å søke, men hvis vi lykkes med å hjelpe deg med å få kompensasjon, vil vi beholde 30% av kompensasjonsbeløpet.

For å starte trenger vi informasjon om reisen din.

Klikk “Fortsett” for å komme i gang.

is an official flight claim partner of

ENGLISHVälkommen

ENGLISH med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.

Välkommen

I samarbete med Handelsbanken hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 24% av beloppet.

is an official flight claim partner of

Välkommen

I samarbete med Solid Försäkring hjälper vi dig att söka ersättning för din flygförsening. Det kostar ingenting söka men lyckas vi hjälpa dig få ersättning tar vi 30% av beloppet.