Delayed flight compensation when delayed at Moshoeshoe I International Airport

Moshoeshoe I International Airport (MSU) is located in Maseru, Lesotho. The rights of passengers departing from this airport for the EU when travelling with an EU-based airline are protected by EU air passenger rights outlined by Regulation (EC) No 261/2004. They guarantee you the right to receive anywhere from €250 to €600 in compensation from an airline if your flight was cancelled, delayed or you were denied boarding your flight.

What to do if my flight was delayed or cancelled at Moshoeshoe I International Airport?

• Contact the airline staff and ask them to provide you with confirmation that the flight is delayed or cancelled and the reasons behind it in writing.
• Keep your boarding pass and any other travel documents.
• Ask the airline staff for food and refreshments if your flight delay takes more than 2 hours.
• Collect all the necessary documents, such as vouchers and receipts.
• Gather all the possible proof of the delay or cancellation.
• Don’t sign anything or accept any offers which might waive your air passenger rights.
• Use our flight delay compensation calculator to check the amount you might receive and file a claim.

Can I get compensated for a delayed or cancelled flight when departing from Moshoeshoe I International Airport?

You can get compensated if:

• Your flight reservation was confirmed.
• You arrived at your final destination more than 3 hours late.
• If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
• The airline informed you about the flight cancellation less than 14 days before departure.
• You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
• Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
• Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
• The airline is responsible for the delay (the circumstances for the delay were under the airline’s control).

What amount of compensation can I expect for a delayed flight?

Under EU Regulation (EC) No 261/2004, you can get compensation for the flight delay if your arrival time was more than 3 hours late. The compensation amount depends on the flight distance and the length of the delay.

What amount of compensation can I expect for a cancelled flight?

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.