Delayed flight compensation when delayed at Donetsk International Airport

Donetsk International Airport (DOK) is located in Donetsk, Ukraine. The rights of passengers departing from this airport are protected by EU air passenger rights outlined by Regulation (EC) No 261/2004. They guarantee you the right to receive anywhere from €250 to €600 in compensation from an airline if your flight was cancelled, delayed or you were denied boarding your flight.

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What you should know about claiming compensation for a disrupted flight with Ifdelayed

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Filing a claim with us if free and we will charge only if we get you your compensation. Our commission is 30%.

Filing a claim is easy

Filing out our claim form only takes a few minutes.

We will take care of everything

You won’t have to deal with the airline directly as we will take care of everything for you.

What to do if my flight was delayed or cancelled at Donetsk International Airport?

Contact the airline staff and ask them to provide you with confirmation that the flight is delayed or cancelled and the reasons behind it in writing.
Keep your boarding pass and any other travel documents.
Ask the airline staff for food and refreshments if your flight delay takes more than 2 hours.
Collect all the necessary documents, such as vouchers and receipts.
Gather all the possible proof of the delay or cancellation.
Don’t sign anything or accept any offers which might waive your air passenger rights.
Use our flight delay compensation calculator to check the amount you might receive and file a claim.

Calculate Compensation

Can I get compensated for a delayed or cancelled flight when departing from Donetsk International Airport?

You can get compensated if:

Your flight reservation was confirmed.
You arrived at your final destination more than 3 hours late.
If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
The airline informed you about the flight cancellation less than 14 days before departure.
You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
The airline is responsible for the delay (the circumstances for the delay were under the airline’s control).

Calculate Compensation

What amount of compensation can I expect for a delayed flight?

Under EU Regulation (EC) No 261/2004, you can get compensation for the flight delay if your arrival time was more than 3 hours late. The compensation amount depends on the flight distance and the length of the delay.

3 to 4-hour delay	More than a 4-hour delay	Never arrived	Flight distance
€250	€250	€250	1,500 km or less
€400	€400	€400	Internal EU flights more than 1,500 km
€400	€400	€400	Non-internal EU flights 1,500-3,500 km
€300	€600	€600	Non-internal EU flights more than 3,500 km

What amount of compensation can I expect for a cancelled flight?

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

Under 2 hours	>2 – 3 hours	3 – 4 hours	Over 4 hours	>Never arrived	Flight distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km – 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Meet our users

548 Reviews 4.8/5 TrustScore

Anton

👍👍👍
Great sercice, easy to use. Highly recommended.

Petra

Very good job
Very good job! I got my compensation. Thank you! I’ll use ifdelayed again.

Raia Al-taie

Very good professional help!
Very good professional help!

Tina Axelsson

I got quick and very helpful assistance…
I got quick and very helpful assistance when I got delayed.

Ewa

Excellent service
Excellent service
I am very, very satisfied with the service! It took only three weeks from claim sent until the compensation was in my account. I really recommend Ifdelayed.com.

Flight Advisor

Great service
Ifdelayed offers an easy way for people to claim compensation.They help passengers avoid the time-consuming and frustrating process of dealing with the airlines directly. We are proud to be partners with this company as it offers our clients a useful service that they can trust.

Padam

Best service
Best service. I would not have known about the compension without ifdelayed. Thanks

Gunilla Carlson

Fast response and easy to use.
Fast response and easy to use

وفر جوناس وعائلته 720 يورو
يسعدنا أننا اشترينا خطة Ifdelayed السنوية. تلقيت أنا وعائلتي مؤخرًا 2400 يورو لرحلة مؤجلة من نيويورك وحصلنا على 100٪ من العمولة بفضل Ifldelayed Premium.

Armina A

Best service. Best employees. Highly recommended!
My sisters and i flew with Norwegian and they didn’t gave us the delayed flight compensation. Really bad service if you asked me. But thanks to IF Delayed who helped us and got the compensation we deserved.

Marcus Ekelund

Good service
I used Ifdelayed after my family was stranded on a small airport in South France. They handled everything smoothly and even sued in court. In the end I got all the money I was supposed to get..

Spyke Schumacher

Super easy
Super easy. Will use again!

Martin Östberg

Smooth
Very smooth service, like it!

Mattias

Very fast and reliable – Recommend!!
Very fast (couple of weeks). Only a few tasks for me as a customer to perform. Money in the bank – Top class!

Handelsbanken

Value to our customers
Using Ifdelayed gives true value to our customers. Their service is easy to use and helps passengers claim compensation in the event of a delayed or cancelled flight. It also saves time, as it can be difficult to claim compensation on your own to the airline. It’s also valuable for us to have a partner who can guide our clients when it comes to their rights and options in these cases.

Mats Walus

What a great service!
What a great service!

Souha Raad

I was so satisfied by the service of…
I was so satisfied by the service of Ifdelayed. Com. Excellent work!

Jonas

Amazing service – Thanks ifdelayed
I used ifdelayed for the first time two weeks ago. I filled in the simple form 2minutes while at the airport being delayed. My plane was 5 hours late and me and my family received 18.000 SEK (1.700 euro) in my account just two weeks later , ifdelayed did all the work. Super simple – great service!!

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