Delayed flight compensation when delayed at Cayenne-Rochambeau Airport

Cayenne-Rochambeau Airport (CAY) is located in Cayenne, French Guiana. The rights of passengers departing from this airport are protected by EU air passenger rights outlined by Regulation (EC) No 261/2004. They guarantee you the right to receive anywhere from €250 to €600 in compensation from an airline if your flight was cancelled, delayed or you were denied boarding your flight.

Watch the video about delayed flight compensation

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What you should know about claiming compensation for a disrupted flight with Ifdelayed

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Filing a claim with us if free and we will charge only if we get you your compensation. Our commission is 30%.

Filing a claim is easy

Filing out our claim form only takes a few minutes.

We will take care of everything

You won’t have to deal with the airline directly as we will take care of everything for you.

What to do if my flight was delayed or cancelled at Cayenne-Rochambeau Airport?

Contact the airline staff and ask them to provide you with confirmation that the flight is delayed or cancelled and the reasons behind it in writing.
Keep your boarding pass and any other travel documents.
Ask the airline staff for food and refreshments if your flight delay takes more than 2 hours.
Collect all the necessary documents, such as vouchers and receipts.
Gather all the possible proof of the delay or cancellation.
Don’t sign anything or accept any offers which might waive your air passenger rights.
Use our flight delay compensation calculator to check the amount you might receive and file a claim.

Calculate Compensation

Can I get compensated for a delayed or cancelled flight when departing from Cayenne-Rochambeau Airport?

You can get compensated if:

Your flight reservation was confirmed.
You arrived at your final destination more than 3 hours late.
If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
The airline informed you about the flight cancellation less than 14 days before departure.
You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
The airline is responsible for the delay (the circumstances for the delay were under the airline’s control).

Calculate Compensation

What amount of compensation can I expect for a delayed flight?

Under EU Regulation (EC) No 261/2004, you can get compensation for the flight delay if your arrival time was more than 3 hours late. The compensation amount depends on the flight distance and the length of the delay.

3 to 4-hour delay	More than a 4-hour delay	Never arrived	Flight distance
€250	€250	€250	1,500 km or less
€400	€400	€400	Internal EU flights more than 1,500 km
€400	€400	€400	Non-internal EU flights 1,500-3,500 km
€300	€600	€600	Non-internal EU flights more than 3,500 km

What amount of compensation can I expect for a cancelled flight?

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

Under 2 hours	>2 – 3 hours	3 – 4 hours	Over 4 hours	>Never arrived	Flight distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km – 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

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BlueSky Tourism

Great company to work with
Ifdelayed is a great company to work with. They help our clients when they get delayed at the airport. They have a claim form with user-friendly UI that’s easy to follow when trying to file a claim. Their claim processing times are quick, and they push hard to win every claim.

Anna, UVET

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Great and reliable service that has helped thousands of our customers get compensation in a quick and smooth way.

Claimcompanies.com

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Idelayed has smooth communication and quite PRO tools for customers traffic and performances. Full transparency and motivated team. Highly recommended!

Bahlbi

Great service
I got nice, fast and reliable help when when my flight with Lufthansa was delayed.
Good job guys.

Mattias

Very fast and reliable – Recommend!!
Very fast (couple of weeks). Only a few tasks for me as a customer to perform. Money in the bank – Top class!

Faisal Al-Safi

Quick service and overall smooth
The overall process was easy and effective.

Dennis

Excellent service by Ifdelayed!
Excellent service by Ifdelayed!
It took eight month but today I received the compensation.

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ما خوشحالیم که برنامه سالانه Ifdelayed Premium را خریده ایم. من و خانواده ام به تازگی 2400 یورو برای تأخیر در پرواز از نیویورک دریافت کردیم و ما به لطف Ifldelayed Premium توانستیم 100 فیصد خسارت را برای خود نگه داریم.

Ann

Trustpilot. Your friendly service!
Very helpful, trustable and super realiable service. It’s very seldom that you find a great service as this nowadays. 👍🏻👍🏻👍🏻👍🏻👍🏻

MBF

Simple, efficient , quick
this is the third time I am using Ifdelayed , very happy with them but seems I have to use a different Airline as I had 3 cancleed flight in last 2 years with them !

Raia Al-taie

Very good professional help!
Very good professional help!

Pedro

Goos service
Great work. I would rise to five stars if the web site were more user friendly. It doesn´t allow to edit the claims

Terje

Made me aware of that I could get…
Made me aware of that I could get compensation for the delay. The registration process could have been easier and the fee to Ifdelayed.com is high.

Martin Östberg

Smooth
Very smooth service, like it!

Kai Tapper

They got me my Money back!
It took them around 6 months to do it but it was worth the wait.
Just got a reply that they managed to get me 600£ back.
To know that someone out there was willing to go help the ones who can’t do this themselves for a small fee. It’s very comforting.
Now i know i can rely on someone if there’s delays in the future!

Thomas

Thanks IFdelayed excellent Work.
Thanks IFdelayed excellent Work.

Theepan

Very Good Service
It was fast and trustable

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