Merpati Nusantara Airlines flight delay compensation

Merpati Nusantara Airlines (MZ) is an airline based in Indonesia. According to Regulation (EC) No 261/2004, if your flight was delayed, cancelled or you were denied boarding your flight when travelling from the EU, then you can file a compensation claim against Merpati Nusantara Airlines and get anywhere from €250 to €600 in compensation.

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What you should know about claiming compensation for a disrupted flight with Ifdelayed

No win - No fee

Filing a claim with us if free and we will charge only if we get you your compensation. Our commission is 30%.

Filing a claim is easy

Filing out our claim form only takes a few minutes.

We will take care of everything

You won’t have to deal with the airline directly as we will take care of everything for you.


What to do if my flight was delayed or cancelled when travelling with Merpati Nusantara Airlines?

  • Contact the airline staff and ask them to provide you with confirmation that the flight is delayed or cancelled and the reasons behind it in writing.
  • Keep your boarding pass and any other travel documents.
  • Ask the airline staff for food and refreshments if your flight delay takes more than 2 hours.
  • Collect all the necessary documents, such as vouchers and receipts.
  • Gather all the possible proof of the delay or cancellation.
  • Don’t sign anything or accept any offers which might waive your air passenger rights.
  • Use our flight delay compensation calculator to check the amount you might receive and file a claim.
Calculate Compensation

Can I get compensated for a delayed or cancelled Merpati Nusantara Airlines flight?

You can get compensated if:

  • Your flight reservation was confirmed.
  • You arrived at your final destination more than 3 hours late.
  • If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
  • The airline informed you about the flight cancellation less than 14 days before departure.
  • You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
  • Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
  • Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
  • The airline is responsible for the delay (the circumstances for the delay were under the airline’s control).
Calculate Compensation

What amount of compensation can I expect for a delayed flight?

Under EU Regulation (EC) No 261/2004, you can get compensation for the flight delay if your arrival time was more than 3 hours late. The compensation amount depends on the flight distance and the length of the delay.

3 to 4-hour delay More than a 4-hour delay Never arrived Flight distance
€250 €250 €250 1,500 km or less
€400 €400 €400 Internal EU flights more than 1,500 km
€400 €400 €400 Non-internal EU flights 1,500-3,500 km
€300 €600 €600 Non-internal flights more than 3,500 km

What amount of compensation can I expect for a cancelled flight?

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

Under 2 hours 2 – 3 hours 3 – 4 hours Over 4 hours Never arrived Flight distance
€125 €250 €250 €250 €250 All flights 1,500 km or less
€200 €200 €400 €400 €400 Internal EU flights over 1,500 km
€200 €200 €400 €400 €400 Non-internal EU flights 1,500 km – 3,500 km
€300 €300 €300 €600 €600 Non-internal EU flights over 3,500 km

Meet our users

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BlueSky Tourism

Great company to work with

Ifdelayed is a great company to work with. They help our clients when they get delayed at the airport. They have a claim form with user-friendly UI that’s easy to follow when trying to file a claim. Their claim processing times are quick, and they push hard to win every claim.

Gal Roitman

the legal crew are very professional…

the legal crew are very professional and the replay fast.

Bahamas Bahrain

Quick to get back to you if something…

Quick to get back to you if something is missing. Actually fulfills requests as promised.

Claimcompanies.com

Reliable partner

Idelayed has smooth communication and quite PRO tools for customers traffic and performances. Full transparency and motivated team. Highly recommended!

Håkan Emilsson

Excellent service

Excellent service! You did a great job!

Gloria Hernandez Grejalde

Reliable travel consult

Efficient and accommodating, they are quick to respond to queries. A reliable travel concerns consult.

ISAACK KIBET KWAMBAI

They kept their word

They kept their word, after i send them all the documents, their processing and constant updates was so nice, it took a little than i expected before they send me the reimburse

Petra

Very good job

Very good job! I got my compensation. Thank you! I’ll use ifdelayed again.

Sophie L

Very good!

No complications, everything when smooth and without any hard work for yourself! They just fix. Really good help!

Malin

Thank you!

Great service by highly competent personel. Thank you for your work!!

Flight Advisor

Great service

Ifdelayed offers an easy way for people to claim compensation.They help passengers avoid the time-consuming and frustrating process of dealing with the airlines directly. We are proud to be partners with this company as it offers our clients a useful service that they can trust.

Karl-Erik Danielsson

Overall decent and swift service

Overall decent and swift service – not much to complain about.

Tina Axelsson

I got quick and very helpful assistance…

I got quick and very helpful assistance when I got delayed.

Gabriel Jensen

Incredible

Incredible, it took 3 months but it was all worth it. Thank you so much!

Maecel Ayivi

Amazing service

Amazing service. Quick response, and very good custumers understanding. I was really pleased.

Martin Östberg

Smooth

Very smooth service, like it!

Johan Holmstrand

Very good

Very good. We just waited And you did the job.

Matt

Money in the bank…

Money in the bank about three months later! My only criticism would be the lack of status updates throughout the process, otherwise top notch.