Hello flight delay compensation

Hello (HW) is an airline based in Switzerland. According to Regulation (EC) No 261/2004, if your flight was delayed, cancelled or you were denied boarding your flight when travelling from or arriving in the EU, then you can file a compensation claim against Hello and get anywhere from €250 to €600 in compensation.

Watch the video about delayed flight compensation
4.7 out of 5
Founded in Sweden
Less than 1 hour
More than 5 hours

What you should know about claiming compensation for a disrupted flight with Ifdelayed

No win - No fee

Filing a claim with us if free and we will charge only if we get you your compensation. Our commission is 30%.

Filing a claim is easy

Filing out our claim form only takes a few minutes.

We will take care of everything

You won’t have to deal with the airline directly as we will take care of everything for you.


What to do if my flight was delayed or cancelled when travelling with Hello?

  • Contact the airline staff and ask them to provide you with confirmation that the flight is delayed or cancelled and the reasons behind it in writing.
  • Keep your boarding pass and any other travel documents.
  • Ask the airline staff for food and refreshments if your flight delay takes more than 2 hours.
  • Collect all the necessary documents, such as vouchers and receipts.
  • Gather all the possible proof of the delay or cancellation.
  • Don’t sign anything or accept any offers which might waive your air passenger rights.
  • Use our flight delay compensation calculator to check the amount you might receive and file a claim.
Calculate Compensation

Can I get compensated for a delayed or cancelled Hello flight?

You can get compensated if:

  • Your flight reservation was confirmed.
  • You arrived at your final destination more than 3 hours late.
  • If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
  • The airline informed you about the flight cancellation less than 14 days before departure.
  • You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
  • Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
  • Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
  • The airline is responsible for the delay (the circumstances for the delay were under the airline’s control).
Calculate Compensation

What amount of compensation can I expect for a delayed flight?

Under EU Regulation (EC) No 261/2004, you can get compensation for the flight delay if your arrival time was more than 3 hours late. The compensation amount depends on the flight distance and the length of the delay.

3 to 4-hour delay More than a 4-hour delay Never arrived Flight distance
€250 €250 €250 1,500 km or less
€400 €400 €400 Internal EU flights more than 1,500 km
€400 €400 €400 Non-internal EU flights 1,500-3,500 km
€300 €600 €600 Non-internal flights more than 3,500 km

What amount of compensation can I expect for a cancelled flight?

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

Under 2 hours 2 – 3 hours 3 – 4 hours Over 4 hours Never arrived Flight distance
€125 €250 €250 €250 €250 All flights 1,500 km or less
€200 €200 €400 €400 €400 Internal EU flights over 1,500 km
€200 €200 €400 €400 €400 Non-internal EU flights 1,500 km – 3,500 km
€300 €300 €300 €600 €600 Non-internal EU flights over 3,500 km

Meet our users

440 Reviews 4.7/5 TrustScore
Tina Axelsson

I got quick and very helpful assistance…

I got quick and very helpful assistance when I got delayed.

Håkan Emilsson

Excellent service

Excellent service! You did a great job!

Richard Larson

Just awesome!

Super easy to use, professional service and money I never would have gotten without Idelayed.

Anton

👍👍👍

Great sercice, easy to use. Highly recommended.

Valborg Christina

Very satisfied with you!

Very satisfied with you!! I am so happy with the compensation!!

Travel Buddy

Flexible partner

We recommend partnering with Ifdelayed. They offer flexible commission payments and they’re a great company to work with overall. Ifdelayed has a great, friendly team that’s always ready to help if you have questions. They offer a useful service that our clients greatly benefit from.

Marcus Ekelund

Good service

I used Ifdelayed after my family was stranded on a small airport in South France. They handled everything smoothly and even sued in court. In the end I got all the money I was supposed to get..

Jonas and his family saved €720

We´re happy we bought Ifdelayed Premium annual plan. My family and I received €2400 for a delayed flight from New York recently and we got to keep 100% of the commission thanks to Ifldelayed Premium.

Naila Mackie

Excellent service

Excellent service. Will use IfDelayed another time also.

Jonas H

Succeeded

Succeeded, but took a while though

Narendra.

Pleased with the prompt service.

Pleased with the prompt service.

Flight Advisor

Great service

Ifdelayed offers an easy way for people to claim compensation.They help passengers avoid the time-consuming and frustrating process of dealing with the airlines directly. We are proud to be partners with this company as it offers our clients a useful service that they can trust.

Dennis

Excellent service by Ifdelayed!

Excellent service by Ifdelayed!
It took eight month but today I received the compensation.

Kenneth Dia

GREAT Experience

lovely experience!

Faisal Al-Safi

Quick service and overall smooth

The overall process was easy and effective.

Gloria Hernandez Grejalde

Reliable travel consult

Efficient and accommodating, they are quick to respond to queries. A reliable travel concerns consult.

BlueSky Tourism

Great company to work with

Ifdelayed is a great company to work with. They help our clients when they get delayed at the airport. They have a claim form with user-friendly UI that’s easy to follow when trying to file a claim. Their claim processing times are quick, and they push hard to win every claim.

Bahlbi

Great service

I got nice, fast and reliable help when when my flight with Lufthansa was delayed.
Good job guys.