Firefly flight delay compensation

Firefly (FY) is an airline based in Malaysia. According to Regulation (EC) No 261/2004, if your flight was delayed, cancelled or you were denied boarding your flight when travelling from the EU, then you can file a compensation claim against Firefly and get anywhere from €250 to €600 in compensation.

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What you should know about claiming compensation for a disrupted flight with Ifdelayed

No win - No fee

Filing a claim with us if free and we will charge only if we get you your compensation. Our commission is 30%.

Filing a claim is easy

Filing out our claim form only takes a few minutes.

We will take care of everything

You won’t have to deal with the airline directly as we will take care of everything for you.

What to do if my flight was delayed or cancelled when travelling with Firefly?

Contact the airline staff and ask them to provide you with confirmation that the flight is delayed or cancelled and the reasons behind it in writing.
Keep your boarding pass and any other travel documents.
Ask the airline staff for food and refreshments if your flight delay takes more than 2 hours.
Collect all the necessary documents, such as vouchers and receipts.
Gather all the possible proof of the delay or cancellation.
Don’t sign anything or accept any offers which might waive your air passenger rights.
Use our flight delay compensation calculator to check the amount you might receive and file a claim.

Calculate Compensation

Can I get compensated for a delayed or cancelled Firefly flight?

You can get compensated if:

Your flight reservation was confirmed.
You arrived at your final destination more than 3 hours late.
If you got an alternative flight and arrived at your final destination significantly later than the original flight was planned.
The airline informed you about the flight cancellation less than 14 days before departure.
You departed from the EU or arrived at an EU airport (when the airline is an EU-based carrier).
Your check-in for the flight was on time (usually not less than 45 minutes before the flight).
Your flight was less than 3 years ago as many countries have a flight delay application limit that is less than 3 years.
The airline is responsible for the delay (the circumstances for the delay were under the airline’s control).

Calculate Compensation

What amount of compensation can I expect for a delayed flight?

Under EU Regulation (EC) No 261/2004, you can get compensation for the flight delay if your arrival time was more than 3 hours late. The compensation amount depends on the flight distance and the length of the delay.

3 to 4-hour delay	More than a 4-hour delay	Never arrived	Flight distance
€250	€250	€250	1,500 km or less
€400	€400	€400	Internal EU flights more than 1,500 km
€400	€400	€400	Non-internal EU flights 1,500-3,500 km
€300	€600	€600	Non-internal flights more than 3,500 km

What amount of compensation can I expect for a cancelled flight?

Under EU Regulation (EC) No 261/2004 you can receive compensation for the flight cancellation if you were informed about the cancellation less than 14 days before departure. The compensation amount depends on the flight distance, the length of the delay, and whether your flight is within the EU or not.

Under 2 hours	2 – 3 hours	3 – 4 hours	Over 4 hours	Never arrived	Flight distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km – 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

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I was so satisfied by the service of…
I was so satisfied by the service of Ifdelayed. Com. Excellent work!

ISAACK KIBET KWAMBAI

They kept their word
They kept their word, after i send them all the documents, their processing and constant updates was so nice, it took a little than i expected before they send me the reimburse

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When I contacted Ifdelayed.com I got a quick response and very good feedback during the course of the case.
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What a great service!

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Håkan Ottosson

I was very conveniently contacted by…
I was very conveniently contacted by Ifdelayed after I experienced a cancelled flight. I wasn’t aware that I could get compensation, so I was positively surprised.
It’s surely quicker to handle this through Ifdelayed.com than to figure out how to do the claim yourself.

Pedro

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Tank you very much, I got my compensation.

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I am very impressed by the way Ifdelayed is handling this.
Quick handling of our case. Nice contact and personal service.
Very pleased with everything.

NewWorld Flights

Friendly team
Ifdelayed has a friendly and, above all, motivated team that’s eager to make it in the flight claiming industry. They offer a flexible payment system, and a lot more so working with them is easy. We very much recommend Ifdelayed.

Dennis

Excellent service by Ifdelayed!
Excellent service by Ifdelayed!
It took eight month but today I received the compensation.

Jonas H

Succeeded
Succeeded, but took a while though

Tahzeeb Fatima

I was amazed by the ease and speed of…
I was amazed by the ease and speed of services. Wasn’t expecting it to be so quick. My case was solved and I got paid in less than a month Wow 😮 Very happy 😊

Sachin Chaudhary

The have a very simple and efficient…
The have a very simple and efficient method for claim settlement. Really appreciate their help for my claim.

Gloria Hernandez Grejalde

Reliable travel consult
Efficient and accommodating, they are quick to respond to queries. A reliable travel concerns consult.

Valborg Christina

Very satisfied with you!
Very satisfied with you!! I am so happy with the compensation!!

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Firefly flight delay compensation

What you should know about claiming compensation for a disrupted flight with Ifdelayed

No win - No fee

Filing a claim is easy

We will take care of everything

What to do if my flight was delayed or cancelled when travelling with Firefly?

Can I get compensated for a delayed or cancelled Firefly flight?

What amount of compensation can I expect for a delayed flight?

What amount of compensation can I expect for a cancelled flight?

TOP questions for Firefly compensation

Meet our users